The pandemic has accelerated innovation as more companies scramble to be future-ready, flexible, and adaptable. Having quickly responded to a crisis and executed a planned digital transformation at UK telecommunications giant BT, I want to share lessons we learned to help other companies transition smoothly to a more digital future. Customers at the core The telecom industry has been changing rapidly over the past few years. The lines between work and play are becoming increasingly blurred.

Buying a home requires thoughtful planning and takes a significant amount of time and resources. Beyond your list of must-haves, you’ve likely kept tabs on houses of interest to you, the state of the market, how safe the neighborhood is, and more. Another factor in your decision is how the house is equipped to grow with you—will it continue to meet your needs in the next five years? It’s critical to establish a sound foundation that works for you today and in the future.

Returning to the workplace post-COVID-19 will require a careful balance of coordination, sensitivity, and logistics. You may be grappling with questions such as: Our Back to Work webinar series can help you think through these questions and more to ensure proper COVID management once you’re back in the workplace.

Since the start of the COVID-19 pandemic, identity management has taken center stage as the key enterprise security practice for enabling remote workforces while protecting company data and IT services.

COVID-19 vaccine manufacturers have collectively agreed to release 12 billion vaccine doses globally in 2021, according to McKinsey & Company research, provided they all pass clinical trials. However, turning those vaccines into vaccinations is a colossal undertaking that requires significant coordination. In January, we announced our Vaccine Administration Management (VAM) solution to simplify that effort.

More and more organizations are embracing digital evolution to improve processes and increase productivity. The Environment Protection Authority (EPA) Victoria, a state government agency in Australia, is one such organization. EPA Victoria embarked on a large-scale digital transformation journey three years ago to reinvent its operations, its interactions with the public, and its approach to environmental protection in the state of Victoria.

Last year, businesses started focusing more on accelerating digital transformation initiatives to meet growing customer expectations and deliver consistent digital experiences from anywhere—no matter the product, service, or industry. PagerDuty partners with thousands of organizations to help reimagine digital operations and deliver real-time, digital experiences to their customers when it matters most.

What are shared services? How does a shared service business model work? In this article, we will be breaking down everything you need to know about shared services. Are you trying to build a request-centric operations model that places an emphasis on simplified customer experience? We will be exploring the key benefits of adopting a shared services model. There has never been a better time to start exploring the consolidation of business operations.

Government IT organizations must demonstrate and maintain compliance with a large and growing number of regulations and standards around network access control (NAC), ensuring that all connected devices to their environment are not vulnerable is a key requirement. Comply to connect (C2C) simplifies this by enforcing that patches and hardened configurations are applied to devices before they connect and updated continually.

ITSM is a hot topic for people who manage IT infrastructure. And due to the immense changes, we have experienced this past year, there are new developments that show where the industry is headed. ‘Automation’ has been all the craze for the past few years, but it is now more relevant than ever. Then there is ‘digital transformation’, the buzzword of 2021, which is a result of the rapid levels of digitization that all organizations are experiencing.