Operations | Monitoring | ITSM | DevOps | Cloud

Patch management is the process of acquiring and applying updates to software. This is an essential part of IT Asset Management. A patch manager controls the deployment of updates to operating systems and other applications on the network. In this article we will cover the following topics: If you want to learn the key aspects of patch management and the benefits it brings along to organization, then this is the article for you.

Lionel Ritchie thinks Sunday morning is easy. Ella Fitzgerald thinks living is easy when it’s summertime. Loving is easy too, according to Rex Orange County. I haven’t heard anyone sing about customer experience just yet (Alexa?). But every time I preorder my Starbucks latte so it’s waiting for me at the store on my way to work, I’m reminded just how important easy is. If easy is the on/off switch for great experience, then speed controls the volume.

You’ve heard about artificial intelligence everywhere. It’s been represented and discussed in popular media like films and television, as well as in extensive and potentially fearmongering think-pieces saying that its sentience could spell the end of our times. But one thing is for certain: artificial intelligence is very real and — despite what certain sci-fi films might tell you — a really helpful tool for us humans.

It’s no secret that you’ll need a solid product and a good sales and marketing team for your company to expand. However, to maintain this growth, one must stay ahead of the game in this constantly evolving industry. In SaaS and B2B worlds, Customer Success is the avant-garde and for all the right reasons. Customer Success is evaluated by adjusting one’s business to evolving customer expectations, social trends, and economic realities.

As the pandemic pushed businesses online overnight, companies quickly scaled automation and self-service technology like chatbots and knowledge based FAQs to deflect and resolve employee support issues. However, IT teams have a big opportunity to go beyond resolving tech requests and make it a delightful exchange that deepens relationships across the business.

These days competition is so high everyone wants to utilize technology to its full potential which is why a mobile application for business is essential. Every businessman knows that nowadays every adult owns a smartphone. That is why almost all businesses have their own mobile application. However, for asset management, organizations utilize traditional asset tracking methods. As a result, lots of errors occur in data and work delays occur because no proper planning is done.

COBIT is one of the most widely used frameworks for IT governance. Among ITSM frameworks, COBIT is best known for aligning IT strategy with the overall business goals of the organization. Initially released in 1996, the framework has become popular among organizations for managing their IT risks, ensuring compliance, and keeping ITSM on track for achieving organizational goals. With this article, we hope to introduce you to the COBIT framework.

How a Northern-European car manufacturer dramatically reduced incoming tickets related to low disk space using 4 key automations. Incident tickets are an unavoidable, routine aspect of working in IT. But failing to identify and solve the root cause of the issue behind repeated tickets will cause unresolved tickets to pile up, creating a huge disruption for IT and employees.