Operations | Monitoring | ITSM | DevOps | Cloud

“To err is human.” The possibility of human error is everywhere. However thoroughly a roll-out is planned, however fool-proof an update, however tightly-run a deployment strategy, any business that involves humans is going to carry a certain possibility of human error. It comes with the territory.

Peanut butter and jelly are two great condiments on their own but pairing them together elevates the sandwich game to a whole other level. That’s pretty much the case with employee experience and customer experience. When organizations pair EX and CX together and channel their efforts to keep both ends of the spectrum happy and delighted, the end result is the sweet and salty aftertaste of PB&J in the form of lower employee turnover and higher customer satisfaction.

As businesses grow, the support teams often struggle to keep up with increasing workloads. There is often more than one issue, service request, or customer query that needs resolving, and the staff can be under-equipped to attend to them in real-time. Hence, it is vital to ensure that your IT support staff should be able to maintain high levels of productivity, swiftly address customer demands, and efficiently manage all incoming support requests.

SolarWinds recently release Hybrid Cloud Observability, a solution we’ve been building towards for a long time, and something I see as the evolution of monitoring. If you missed Thomas LaRock’s recent article on observability and how we got here, then you missed a fun walk down memory lane. Importantly, it covers the history of our evolution from a simple toolset to the comprehensive set of monitoring known as the Orion® Platform and beyond.

We’ve entered a new era of cyber risk where cybersecurity is no longer just an IT issue, according to findings from a May 2022 ThoughtLab global survey co-sponsored by ServiceNow. Although cyberattacks and breaches are increasing, many organizations are unprepared to respond. The problems come down to three main areas.

A robust IT asset management solution is key to the efficient delivery of IT services to an organization. It’s important to keep track of the organization’s assets, both hardware and software, to ensure continued service delivery. Without this, these assets may fail or stop functioning as intended and can cause inconvenient service disruption.

Imagine you’re in an airport and going through security. Why do you have to go through such rigorous checks? These security checks protect the passengers and the aircraft themselves from accidental harm and possible crime. Assume you’re in the office now. You enter the office after showing your ID card. Even if you forget your ID card, all you have to do is tell the receptionist your employee ID and they can let you in.

It’s no secret that ransomware threats skyrocketed – in both volume and boldness – during the pandemic. Threat actors capitalized on the sudden transition to remote work and the resulting lapses in security. Now that the working world is beginning to settle into a permanent Everywhere Workplace, you might think the ransomware trend would begin to reverse. Not so, according to a new report from Ivanti. The report details ransomware trends from Q1 2022, and the findings are bleak.

The high penetration of cloud-based applications and the Great Resignation that shows no sign of slowing down makes technology the differentiator for organizations, stressing the need for uninterrupted IT now more than ever. As Christopher Kay from the Hackett Group rightly pointed out in a session at the Be Unstoppable virtual summit, delivering a great employee experience at the workplace is the linchpin for organizations to fight the battle against the Great Resignation.

For the past year, the unprecedented movement of workers leaving jobs and switching career paths (aka the Great Reshuffle), has been top of mind for most organizations. Although losing talent is largely inevitable and a natural part of any company’s ongoing evolution, many organizations are recognizing the velocity of employee exits as one of the greatest risks they face today. To assess your organization’s risk, answer these questions.