The latest News and Information on IT Service Management, Service Desk and related technologies.
Customer experience separates all. Agencies offering B2B services to a diverse clientele often have complex requirements such as multiple integrations, reporting specifications, pre-defined security measures, and more. Due to these constraints, selecting the right customer experience software becomes challenging for them. If you have been experiencing this hurdle, then you are in the right place.
The Internet of Things, better known as IoT. You’ve heard of it, right? But do you know what it is? Simply, it is the interconnection of things (or endpoints) on the Internet to send and receive data. Today, experts calculate that there are 31 billion things connected to the insecure Internet, and growing exponentially. Did you know there are different types of IoT applications?
Hey, here’s some exciting news worth sharing near and far. Ivanti/MobileIron has been named to the Leaders Category of the IDC MarketScape: Worldwide UEM Software 2021 Vendor Assessment (doc #US46957820, January 2021) report. This follows on the heels of Gartner placing Ivanti as a Leader in the Gartner Magic Quadrant for IT Service Management Tools in October 2020.
The world recently passed the one-year anniversary of the COVID-19 pandemic. Even with vaccines rolling out across the world, global lockdowns and travel restrictions continue unabated. The impact continues to be felt in every kind of business and organization, as workers either continue to work from home or adhere to strict health protocols to minimize transmission of the virus in the workplace.
From my perspective, today’s an exciting and important day for healthcare organizations around the globe. Why?
Bloomfield, NJ – January 26th, 2021 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, today announced that for a second year in a row it has been named a “High Performer” in the G2 Crowd’s latest Grid® reports. The company’s innovative on-premises and cloud-based ITAM and ITSM platform received high marks in several categories, including IT Service Management, IT Asset Management, and Software Asset Management.
I am excited to share the news that Ivanti has signed a definitive agreement to acquire Cherwell Software, a global leader in enterprise service management (ESM) solutions. This comes on the heels of Ivanti being named a Leader in Gartner’s 2020 Magic Quadrant for IT Service Management Tools report.
The top priority of a typical IT team has remained relatively unchanged for decades: provide support for employees and make their user experiences as smooth as possible. With that being said, the actual workflow of an IT team looks nothing like it did years ago — because the way employees work on a day-to-day basis has drastically changed.
