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The latest News and Information on IT Service Management, Service Desk and related technologies.

Convert security data into insights, Daren Goeson SVP Product Management, SUEM, Ivanti

In today's digital landscape, data is the lifeblood of any organization. However, Ivanti’s new research report, Exposure Management: Transforming Cybersecurity from Subjective to Objective: (ivanti.com/proactive-security) finds that modern enterprises are data-rich but information-poor. So how can data standardization in cybersecurity help organizations break down data silos, improve data quality and ultimately enhance their security posture?

How to Safeguard Healthcare Data in ITSM: Ivanti and Protecto

The healthcare sector, perhaps more than any other, needs to scrutinize the balance between data utility and data privacy. Healthcare organizations must manage large amounts of sensitive data while complying with stringent regulations such as the Health Insurance Portability and Accountability Act (HIPAA). For IT teams seeking to implement AI-augmented service management, that responsibility weighs heavily.

AI threat hype: why chasing ghosts leaves real vulnerabilities exposed

With AI at the center of media and industry focus, cybersecurity teams are increasingly putting pressure on themselves to prepare for AI-fueled cyber attacks. According to Ivanti’s 2025 State of Cybersecurity research, half of IT security professionals ranked “yet unknown weaknesses” as a high or critical threat – the same as or higher than compromised credentials, supply chain risks, DDoS attacks and other real-world threats.

Service Level Objectives -- Customer Brown Bag -- May 29th, 2025

This technical session on Service Level Objectives (SLOs) will cover the fundamentals of SLOs, SLIs, and SLAs, along with how to define, monitor, and optimize them for system reliability. Through hands-on demonstrations, you'll learn to set up SLOs in Sumo Logic, track performance using logs, metrics, and tracing, and configure proactive alerts for incident response. By the end, you’ll have the skills to implement and manage SLOs effectively, ensuring your services meet reliability goals while balancing performance and cost.

The Evolution of Patch Management with Eric Schultze | Security Insights, Ep. 51

Join us for a stroll down patch memory lane! Ivanti's Chris Goettl invites an old colleague to the show -- Eric Schultze, a former software development leader at Amazon, Microsoft, and Shavlik Technologies -- to look back on the early days of Patch Tuesday and how patch management has evolved over the decades since. Join the conversation online on LinkedIn (linkedin.com/company/Ivanti) Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.