Operations | Monitoring | ITSM | DevOps | Cloud

Ask Miss O11y: Making Sense of OpenTelemetry-Context

“What is up with the Context in OpenTelemetry? Why do I need to mess with it at all? Why, when I set a span as active, don’t subsequent spans just use it as a parent?” Oh, yikes, yeah. The Context abstraction in OpenTelemetry is hard to understand. Here are several ways it’s tricky.

Q&A: Transforming customer support to elevate the customer experience

No matter where they are on their digital transformation journey, customers want simple, frictionless access to expertise and resources. ServiceNow Impact™, a new service solution for Now Platform® value acceleration, is designed to provide exactly that. ServiceNow Impact affects all aspects of how we work with our customers to accelerate results and develop their expertise.

Defending Your Network Infrastructure Against Attack

News over the last few years has been thick with reports of major data breaches on corporate network infrastructure. In the cases of the Panama Papers, the OPM leak, and the Hacking Team leak, the results were catastrophic leaks of extremely confidential information. In truth, a determined and well-resourced attacker can always find a way in.

An easier way to create runbooks

Runbooks have been a game changer for many incident response teams, and we just made it easier for you to get up and running with them. Runbooks reduce toil for responders and ensure consistency in your incident management processes.In the thick of trying to resolve an issue, remembering things like emailing customers is likely the last thing on responders minds but yet forgetting to do so can be detrimental.

6 Engagement Strategies to Avoid a Sluggish Windows 11 Adoption

Every digital interaction behind a screen depends on the Operating System (OS). It is the most fundamental element of the Digital Employee Experience (DEX). But IT pros are understandably apprehensive about their inevitable Windows 11 migration as so many things can go wrong; and with every failure comes additional delays, costs and frustrations – both for IT and for employees.

An overview of OpenStack storage

OpenStack storage is probably one of the most complex topics in OpenStack architecture right after networking. There are many different storage options, at least a few storage services, and tons of supported storage backends. It is very easy to get lost. But do not worry, there is hope. Since OpenStack was initially created as an open-source implementation of the Amazon Web Service Elastic Compute Cloud (AWS EC2), its storage architecture is quite similar to leading public clouds.

Troubleshoot From Anywhere with PanSift

This article was written by Donal O Duibhir, Founder & CTO, PanSift. Scroll down for the author bio and photo. In 2015 I gave a brief talk at the Wireless LAN Professionals conference in Berlin about remotely troubleshooting client performance and Wi-Fi at scale. The solution I described then was rough and didn’t yet use a time series database (TSDB), but the requirements and goals are still valid and even more vital today.

8 Ways to Ensure a Greener Data Center

After becoming increasingly popular in the mid-2000s, cloud computing has revolutionized the data center industry. Aside from providing cost-savings, security, mobility, and scalability benefits, cloud computing was also expected to be more environmentally friendly than other data storing and processing methods. By being highly efficient, cloud operators can reduce the use of electricity and other materials that typically increase a data center’s carbon footprint.

Better Way To Write Async Function in Node/Express/Next - Handle catch(err) Only Once.

Avoid Writing a Lot of Try Catch by Catching The ‘catch()’ Just Once. How annoying it is to write a lot of try-catch for each async function in an express app? What if you never need to write a try catch block for all async functions and still be able to handle the errors?