Operations | Monitoring | ITSM | DevOps | Cloud

Why You Shouldn't Blame Artificial Intelligence for Poor Recruiting Processes

A few stories have emerged lately about how companies are having difficulty hiring enough people to fill key positions. These articles allege that automated talent acquisition (TA) or Applicant Tracking Systems (ATS) reject millions of candidates solely due to minor flaws in their applications such as gaps in their work histories, failing to meet a long list of exacting job requirements, or failing to use the language of the job description on their resume.

How to secure your CI pipeline

Many enterprises still struggle to get security right. To protect their business, it is critical they focus on security during the entire infrastructure and application lifecycle, including continuous integration (CI). Developers are becoming more autonomous as they transition to a DevOps way of working, with more people requiring access to production systems.

Understanding Service Management and Its Benefits

Organizations are increasingly reliant on their internal IT teams to supply business-critical services and operations in today’s business climate. As IT activities become more integrated into business operations, more and more IT departments are opting to implement service management best practices, to meet the evolving requirements of the businesses. But what is service management? Let’s look!

5 Contactless Tracking Techniques that Will Change the World

From the education sector to the manufacturing sector, from the healthcare industry to the food & beverage industry, from QRS businesses to businesses hub almost every industry took a hit due to pandemic. But the HORECA industry and travel industry are some of the biggest sectors that are affected because of the pandemic. However, when the first wave of COVID cases rose, all industries were closed and lots of employees lost their jobs, and several were forced to work from home.

Azure Communication Services - an overview

There are such cloud services that can drastically accelerate your innovation and reduce your time to market by providing you with functionalities that are simple, ready-to-use and that allow you to add a real added-value to your users. Azure Communication Services is one of those. In this article, we’ll have an overview of what Azure Communication Services (“ACS” for short) is, what functionalities it provides and what are some of the use cases in which it can be leveraged.

LogicMonitor APM is now generally available to Enterprise customers

Over the past two years, we have been on a journey to provide the tools you need in order to achieve unified, end-to-end observability in real-time across your entire business. We believe that true observability gives you the confidence to embark on your cloud and digital transformation initiatives. LM APM empowers ITOps and DevOps teams with the context they need to continue delivering quality user experiences while seamlessly correlating all of this data in one easy-to-use platform.

Ivanti Security Appliance (ISA) Series: Built for Secure Access

As the Everywhere Workplace continues to expand across the world, businesses demand the solutions they choose have the security, speed, reliability and the power to handle larger and ever-more complex data while remaining easy to manage, easy to deploy and easy to maintain. As the work-from-home movement continues to ripple across every industry, ensuring employees have the tools and connectivity they need anytime, anywhere is the key to success.

How to get all your customer service channels 'smiling'

One of the first things a voice-over acting coach tells their class is that people can hear your face. Studies back that up, even pointing out that we all have “smile sense”—being able to tell if a speaker on the phone or radio is happy. The same applies to customer service. Customers can tell if the agents they speak with are happy.

Efforts to Secure OSS fired up after Log4Shell

Who would have thought software could rattle the White House? But a vulnerability in Log4J, a popular open source software project, exposed critical digital infrastructure to remote code execution attacks. This prompted the US Government to engage big tech, infosec professionals, and open source organizations to come together to help secure open source software.