Operations | Monitoring | ITSM | DevOps | Cloud

In software terms, “open source” means applications and their source code are available for the public to download and modify free of cost. Anyone can access, edit, and supplement the code to create an enhanced version of the application. Vendors often do this by forking the source code to create their own version of the application, marketing their version commercially.

Based on a 1973 book by William Goldman, the film became a cult classic. A story of true love, giants, pirates and miracles – it is loved by IT geeks all around the world. So many memorable quotations, and so many references to use when selecting a new service desk. It would be rude not to quote some.

Government agencies and some regulated industries have adopted standards (such as NIST SP 800-157) for issuing smart cards, based on the user’s validated and confirmed identity. The smart cards have digital certificates such as an authentication certification, a signing certificate, and an encryption private key (certificate). Often the smart cards also act as human recognizable identity validation cards and contain the user’s picture (for a guard to validate at a door or gate).

It is incumbent on cloud operations teams to choose the correct type of AWS EC2 instance relative to the underlying application. The wrong choice could adversely impact business and user experience. This article walks through a customer case study where the EC2 instance choice impacted their business.

Meeting the goal of delivering great performance and reliability in the face of our ever-changing, increasingly autonomous IT environments is fundamentally challenged by a data problem. Sure, there’s lots of it - logs, metrics, and APM traces - but it is exceedingly hard to extract actionable information when there are so many fast moving parts.

For our latest specialist interview in our series speaking to technology leaders from around the world, we’ve welcomed Iskren Vankov, the co-founder and CTO of 3veta.com. Iskren is a top-of-class graduate from Edinburgh, Caltech, and Oxford and is also a published researcher in the field of Quantum Physics.

When I hear QUIC, my immediate reaction is, “The QUICk brown fox jumps over the lazy dog.” That sentence has been ingrained in me since my first typing classes decades ago! I doubt the creators of QUIC were going for this type of reaction when they put together the name… but the good news is that this isn’t an article on typing. We’re diving into what the QUIC protocol is, how it works and how it’s used, and how it’s going to impact web traffic in the future.

Quickly and efficiently manage your incidents with FireHydrant and Backstage!

We’re proud to announce that our front end FireHydrant plug in has been open-sourced as part of Backstage, an open platform for infrastructure tooling, services, and documentation created at Spotify. We introduce FireHydrant’s incident management and analytics in Backstage, where you can quickly and efficiently manage your incidents.

As a Nexthink V6 Customer, you’re already realizing the power and value of a proactive, Digital Employee Experience (DEX) management solution: more productive employees, reduction in employee issues, and a smoother, more accelerated time-to-resolution for employee-reported IT issues.