Operations | Monitoring | ITSM | DevOps | Cloud

Change is inevitable but never easy especially in IT. IT professionals can relate to this statement. When it comes to ITSM, solid change management is a sign of maturity. Why is that? Among the ITIL processes, change management is the most difficult to get right, because it requires the right mix of process, people, and technology. There’s a lot of grey areas when it comes to implementing change management.

From chaos engineering to monitoring and beyond, SREs rely on several key types of tools to do their jobs.

Developing a website or software isn't easy, a team of developers will be developing a new feature, other team will be testing whether the built feature works as expected, other might be fixing the bugs and so on. Managing these different versions of same code base must be a little tricky. Here comes the concept called branch in git which is used as a pointer to a snapshot of your changes. When we talk about branches in git these are the major questions that arises in our mind.

WordPress errors such as 502 bad getaway error frustrate and annoy the website owners and the users and visitors on your website. This is one of the most usual WordPress errors, and others such as the error establishing the database connection or white screen of death also create a lot of performance and other website issues. 502 bad gateway error is especially popular as it affects smaller websites and huge services such as Twitter, Gmail, CloudFlare experience this issue.

To maintain effective Microsoft Teams performance, you must first understand two things: the metrics that define an optimal Microsoft Teams performance and where your Teams performance currently ranks against those metrics. By establishing a Microsoft Teams service quality baseline for your business, you can determine what is normal in terms of performance, and what isn’t. More importantly, you can identify where and when your focus should be to improve the overall user experience.

ITIL’s definition of a service desk is: “The single point of contact between the service provider and the users. A typical service desk manages incidents and service requests, and also handles communication with the users.” Service desks such as JIRA, Autotask and ServiceNow, often also support multiple IT Service Management (ITSM) activities.

This year’s SRE from Anywhere (SREFA) brought together hundreds of registrants from around the world to gather virtually, share experiences, and network around all things SRE. We were thrilled to see so many friendly faces!

Whether from a monitoring tool such as Datadog, a collaboration tool such as Slack, an automation tool such as Chef or a ticketing tool such as ServiceNow or JIRA, AIOps seamlessly integrates data from all of your IT sources. A robust AIOps solution with integrations can help your DevOps and SRE teams better know where to begin fix problems, resolving incidents before they affect services and reducing downtime.

When building serverless applications, Lambda functions often form the backbone of the system. They might provide just a few lines of code, but these lines are usually what hold the whole architecture composed of many managed services together. Event-driven architecture is what this style is called, and it’s most prevalent in serverless applications. API gateways collect requests from your users, convert them to events, and send these along the way.