Operations | Monitoring | ITSM | DevOps | Cloud

Top 10 Customer Support Software

No matter what kind of industry you’re in, as long as you have customers or clients and offer any type of service or product – you’ll get a complaint or two once in a while. If you’re dealing with a large number of customer companies or queries, you’ll want to invest in a top-shelf customer support software solution. Customer support software solutions make quick work of customer queries.

Two Quick Ways to Create Spans with Kamon Telemetry

If you already had some experience with Kamon, you probably saw Kamon create Spans automatically for a lot of stuff, including HTTP server requests, database calls, actor messages, and more. But what happens when you want to create Spans for methods or code blocks that Kamon doesn’t instrument automatically? Let’s look at the two simplest ways to create Spans programmatically with Kamon.

Featured Post

How IT Investment Will Be Revolutionized in 2021

Have you ever seen or heard a word repeated so often it begins to lose its meaning? This phenomenon is called "semantic satiation," and it's something I'm sure we've all experienced over the past 12 months. While special mention must go to "the new normal" and "social distancing," I'd like to throw a hat in the ring for a word that once most commonly appeared before "capacitator" in one of Doc Brown's rants in Back to the Future: "flux."

Publishing & Securing Legacy Applications

In the previous blog post, we discussed load balancing essentials and methods of traffic distribution among the real servers. When you publish an application with Kemp LoadMaster you can add lots of extra capabilities on top of the basic load balancing. In this post we’re going to look at ways of securely publishing legacy applications using the LoadMaster Edge Security Pack (ESP) and SSL Acceleration features.

Key differences: Dashboard Server vs. SquaredUp for SCOM/Azure

If you’ve checked out SquaredUp for SCOM/Azure and decided for one reason or another that it wasn’t the right tool for you, you are in for a treat! Our latest free tool, Dashboard Server, addresses many of the same pain points, but this time, for a variety of platforms not tied to SCOM or Azure. On the flip side, if you’re currently using SquaredUp for SCOM/Azure, don’t click away!

What is IaaS? How IaaS Different from SaaS and PaaS?

The cloud is a hot topic for everyone from small companies to multinational corporations, but it's also a vast term that covers a lot of online ground. It's more important than ever to appreciate the differences and benefits of the different cloud providers when you consider moving your company to the cloud, whether for application or infrastructure deployment. Infrastructure-as-a-service (IaaS) is a cloud-based service that provides virtualized computing resources to businesses over the internet.

The startup founders' guide to software delivery

Software delivery on a team of 2 people is vastly different from software delivery on a team of 200. Over the growth of a startup, processes and tool choices will evolve naturally - but either optimizing too early or letting them evolve without a picture of where you’re headed can cost you in time and agility later. That’s why I want to talk to you about how to evolve your delivery process with purpose.

Build a CircleCI Dashboard to visualize all your CI/CD data

If you’ve checked out SquaredUp for SCOM/Azure and decided for one reason or another that it wasn’t the right tool for you, you are in for a treat! Our latest free tool, Dashboard Server, addresses many of the same pain points, but this time, for a variety of platforms not tied to SCOM or Azure. On the flip side, if you’re currently using SquaredUp for SCOM/Azure, don’t click away!