We’re on a mission to make responding to incidents a bit less chaotic. One of the best features we offer (we’re definitely not biased, no way) is a simple way to define how a severity gets determined when you open an incident. We call it the severity matrix, and today it has a new look. Previously, we had a preset list of conditions and impact that allowed you to pick a severity that matched them.
If you have successfully deployed an ITSM solution like Nexthink, you’ll next want to collect timely employee survey data to provide context for your support team. From our experience we recommend you take the following steps: In most large-scale companies, internal communication is usually already owned by the corporate communications department.
With technology playing an important role today, it is just logical for businesses to use software solutions to streamline communication, improve operations, and enhance efficiency. A large number of companies use task management applications to improve their operations and enhance productivity. People and Tasks are two important elements that need to be managed well to eliminate bottlenecks and achieve success in business.
Let’s face it, managing a critical incident has never been a walk in the park. Even, in the “good old days,” before the great cloud revolution and the onslaught of digital transformations, an incident often meant mayhem. Processes were manual, time consuming, difficult to execute, document, and learn from. Getting all the right people in the “same room” at the right time – was nearly impossible. Lots of time was wasted chasing down the right folks.
Business intelligence (BI) is all about making sense of huge amounts of data to extract meaningful and actionable insights out of it. Log management tools such as Graylog, instead, are the perfect solution to streamline data collection and analysis, so it’s easy to understand how these two technologies can make sense when they’re coupled together.
The OpsRamp Fall 2019 Release introduced alert similarity reinforced correlation, real-time discovery for GCP platform resources and many more updates to the OpsRamp Platform. OpsRamp customers can now access all the new features introduced in the November 2019 update. Customers and partners should review all the details in our release notes. Here’s a summary of what’s new this month.
What an amazing week we've had at Microsoft Ignite! Final day highlights include an insightful Azure Monitor expert panel discussion, our LEGO grand prize giveaway, as well as sessions on migrating to the cloud and Windows Admin Center.
Datadog provides full visibility into your environment through a wide variety of features, ranging from host and container maps of your dynamic infrastructure to customizable dashboards that provide a unified view of every layer of your stack. And now we’re pleased to announce that you can enjoy these visualization features and the rest of the Datadog platform in dark mode.
Discover the brand new way to monitor Office 365, Exchange, SharePoint, Teams and Dynamics CRM The new NiCE Active 365 Management Pack 3.0 comes with tons of stunning new features. Besides the already proven monitoring sets for Exchange, SharePoint, and Teams, a new extension for Microsoft Dynamics CRM has been added. Following the Microsoft licensing path, the former Active O365 MP is now available as mix-and-match combinations for Exchange, SharePoint, Teams and Dynamics CRM.
Managing devices and offering the security customers expect is what makes ManageEngine stand apart in the unified endpoint management (UEM) category. Our UEM offering, Desktop Central, delivers a wide range of features addressing all endpoint-based challenges. Desktop Central is under continuous development and offers support to evolving operating systems, hardware, applications, and technology.
