Operations | Monitoring | ITSM | DevOps | Cloud

NetSuite connectors unlock the real power of your ERP by bridging gaps between systems, data, and decisions. According to McKinsey, only 1 in 5 companies capture more than half the expected value from their ERP investments. The missing link? Integration. Core modules alone are not enough. Today’s ERPs must serve as connected command centers, linking systems, syncing data, and supporting real-time decision-making. NetSuite is no exception.

Welcome to the July edition of the NiCE bi-monthly IT monitoring news! As we reach the height of summer, we’re thrilled to share the latest updates, insights, and resources to help you stay ahead in IT monitoring. With new developments and recent releases, there’s plenty to discover, enhance, and get excited about. Let’s jump in!

In a previous blog, we explored how Console Connect is accelerating and simplifying cloud connectivity for AWS customers. Now, we’ll take a closer look at how this works within the Console Connect platform, highlighting key features and deployment steps.

Traditional IT process automation has always promised faster, more efficient operations. But for years, it’s been largely synonymous with service desk workflows: password resets, access requests, and the like. Those are important, no doubt. But limiting automation to the service desk is like only automating the assembly line in a factory while leaving the rest of the production floor manual.

Docker Swarm's logging model shifts from individual container logs to service-level aggregation. The docker service logs command batch-retrieves logs present at the time of execution, pulling data from all containers that belong to a service across your cluster. This approach gives you a unified view of distributed applications, but it comes with its patterns and considerations for effective observability.

When your Go application moves beyond development, you need structured logging that persists. Writing logs to files gives you the control and reliability that stdout can't match, especially when you're debugging production issues or need to meet compliance requirements. This blog walks through the practical approaches, from Go's standard library to structured logging with popular packages.

No business sets out to tolerate downtime. And yet, across industries, unexpected service disruptions continue to drain revenue, erode customer trust, and expose operational fragility. For CIOs and IT leaders, the real concern isn’t if systems will break, it’s whether your team can outpace the fallout. Because in a crisis, speed isn’t just an advantage it’s survival.

Elephant flows are no longer rare. They’re foundational to AI workloads. In today’s GPU-heavy data centers, long-lived, high-volume flows can distort ECMP, overflow buffers, and rack up unexpected cloud bills. Kentik helps you see and tame these elephants with real-time flow analytics, automated alerting, and predictive capacity planning.

Launching new enterprise software is one of the most strategic—but risk-laden—internal initiatives any organization can undertake. Done right, it accelerates transformation, streamlines operations, and boosts employee productivity. Done wrong, it can paralyze teams, spike IT tickets, and erode employee trust in the tools they’re given and the teams that support them.