As we enter spring 2021, transformational changes continue to impact ITSM. While IT service management embraces these new technologies, most organisations don’t currently have the high-level capabilities to match their ambitions. Freshworks has collaborated with the Service Desk Institute (SDI) to produce a report that determines how IT professionals feel about these new advances.
People are an organisation’s greatest asset. They are also the key to an organisation’s productivity, profitability and reputation. If the well-being of employees is neglected, the whole business is adversely affected. Fortunately, business owners and leaders are beginning to take employee well-being very seriously, particularly in the high-pressure world of ITSM.
Before I start my ramble here, let me tell you something... the day I learned how to construct a manual Effective License Position (ELP) in Excel my life gained a new purpose, and it became the biggest hobby, sport and passion ever! Those who have done manual ELPs in Excel will know that magic feeling! First, it’s hard as you scramble for the data and licensing knowledge, but if you’re lucky enough and at least get some vendor report or purchase summary, it's a good starting point...
Have you ever been in a situation where something in your Icinga configuration did not work as expected and you ended up doing small changes and reloading Icinga over and over again? This can be especially tricky with apply rules and filters if they don’t match the objects you hope for. This post will show you how you can use the Icinga Script Debugger in this situation to get an interactive console in the context where the apply rule or filter is evaluated.
Whether this is the third time you are looking at the MITRE Engenuity ATT&CK® evaluation results or your first, you may be asking yourself: what was unique about this year’s evaluation? Well, let’s first start with: who is MITRE Engenuity? They are a tech foundation that collaborates with the private sector on many initiatives — most notably cybersecurity — and in recent years have become synonymous with cyber threat evaluations.
Unify and contextualize your logs, metrics, application trace data, and availability data behind a single pane of glass. Elastic Observability provides a unified view into the health and performance of your entire digital ecosystem. With easy ingest of multiple kinds of data via pre-built collectors for hundreds of data sources, Elastic Observability delivers seamless integration between the facets of observability.
Our journey with Elastic began with a search for a single monitoring platform service for all kinds of applications and infrastructure across geographies and in the cloud. Like many other organizations who use Elastic, our story does not end there.
Today’s IT landscape is complex, hybrid, and fast-moving, and the adoption of multi-cloud infrastructure, applications, and new digital transformation initiatives is accelerating. IT operations teams, playing a vital role in enabling the delivery of uninterrupted services and creating business value for enterprises, are finding they need to constantly grow their resources to manage all the moving pieces in their IT stack. This can get expensive … but how much are they spending?
“Morning, mate,” I greeted Dinesh as he walked into the office. “Nice get up for the big day!” He was wearing a pressed shirt, rather than his usual hoodie. “Thought I’d make an effort, you know,” he grinned. We’d been planning intensely for this moment for the last week or so – our meeting with Charlie, the CIO, to present the results of our Moogsoft experiments and ask for permission to extend the rollout across the enterprise.
