The ability to deliver IT services in an effective and user-friendly manner is a key to success in the IT Service Management world. Alloy Navigator delivers a great experience to employees and customers by automating a broad range of standard service requests, including employee onboarding, password resets, provisioning remote access, and hardware requests. Now with the latest update for our mobile app, service requests can be managed using phones or tablets.
There’s a saying in real estate that the three most important things for a property are: “location, location, location.” At Catchpoint, we believe the same is true for digital experience monitoring. Location matters. That’s why we’ve built the largest, most diverse global network of monitoring points available, with more than 800 monitoring nodes in over 230 cities and 280 providers around the world.
The global pandemic has drastically accelerated digital transformation initiatives and forced organizations to reimagine customer service by having them take on the incident commander role in managing and responding to customer issues and engaging with customers. In addition to prioritizing digital services, many businesses have migrated to the cloud to increase business agility, develop and deliver new features faster, and meet the growing demands of end users.
This month, I made the decision to join CloudZero as their new chief revenue officer — a choice I’m incredibly excited about. In the past week, a number of colleagues have asked me to share why I joined the company. After answering the question a few times, I decided to take a minute to collect my thoughts and explain why this incredible company is the next step in my career.
Over 700 professionals from some of the most prominent enterprises in the retail, financial, technology, pharma and manufacturing industries attended our two-day “IT Ops Ready” virtual conference.
Women in tech is an interesting subject for many reasons. We hear endlessly how the tech industry lacks women, how the gender pay gap is still an issue and how we still lack women in high managerial positions. But we still don’t know why this is. Are women purposely not choosing the tech industry or does the issue run deeper than that?
In today’s digital age, having secure data solutions is essential for improving data loss prevention. Part of this solution should also include a cybersecurity training plan for your IT staff. Many companies make the mistake of pricing the tools to help prevent data breaches but never take the time to ensure their employees are properly trained on these applications.
Hi folks, Ward Bekker here from the Solutions Engineering team. I’ve just published a video on the new Loki 2.0 release that I’m excited to share with you. The Loki team announced the brand-new Grafana Loki 2.0 release at last week’s ObservabilityCON conference. It’s an exciting, feature-packed release. Loki’s slogan — like Prometheus, but for logs — is more true than ever before.
Though remote work has been in practice for a decent number of years, the pandemic has made businesses take up the challenge of shifting to a completely remote workforce. All this wouldn't have been possible without high-speed internet access for all employees. Another tool that has made the transition smooth and ensured uninterrupted communication is Voice over Internet Protocol (VoIP).
