Operations | Monitoring | ITSM | DevOps | Cloud

Customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative Artificial Intelligence (AI) – a powerful technology that has the potential to revolutionize customer service interactions.

gRPC (Google Remote Procedure Call) is a high-performance, open-source universal RPC framework that Google developed to achieve high-speed communication between microservices. gRPC has Protobuf (protocol buffers) by default which would format or serialize the messages to a specific format that will be highly packed, highly efficient data. By its virtue of being a lightweight RPC, gRPC is suited for many use-cases. gRPC can be considered a successor to RPC, which is light in weight.

In this article, we will implement distributed tracing for a Golang application with three microservices. To implement distributed tracing, we will be using open-source solutions - SigNoz and OpenTelemetry, so you can easily follow the tutorial.

Synthetic monitoring in Cloud Monitoring lets you test the availability, consistency, and performance of your web applications from the perspective of a real user.

Discover the importance of package management in software development and how Cloudsmith, a cloud-native artifact management platform, can streamline your DevOps processes. Learn about the key benefits of using Cloudsmith for package management, from control and visibility to security and speed.

When used properly, serverless technologies like AWS Lambda can lower the cost of running a system. This is because you only pay for these services when you’re using them, so you don’t waste any money. Serverless technologies also have other benefits. They can provide better security, built-in redundancy and scalability. The biggest plus is that they let you do more with less time and effort. You can focus on the things that directly add value to your business.

This month’s MSP Growth Habit focuses on mastering the art of time management in order to help you grow your MSP and become more profitable. In speaking with MSPs over the years, there are three common concerns I hear when it comes to addressing their lack of revenue growth and profitability: Or my absolute favorite: This is the saddest statement of the three because you should never be too busy that your MSP has no interest in securing new clients or new business.

Blockchain-generated smart contracts are transforming the way the world creates and settles agreements. Jonathan Huxtable and the team at LinkPool are using platformEDGE™ to connect these contracts with real-world data sources. In 2017, Google searches for the term Bitcoin peaked. It seemed like everyone was talking about cryptocurrencies. For Jonathan Huxtable, this surge in interest didn’t come as a surprise. In fact, he’d predicted it.

In an age where data is the new gold, safeguarding personal information has become more vital than ever before. The General Data Protection Regulation, or GDPR, is no longer a buzzword in the corporate corridors of Europe; it’s a binding legislation that has set the global standard for privacy and security. Enter the world of Microsoft Azure, one of the leading cloud computing platforms that’s shaping the way businesses store, manage, and analyze data.

AWS DynamoDB is a fully managed NoSQL database provided by Amazon Web Services. It is a fast and flexible database service which has been built for scale.