Operations | Monitoring | ITSM | DevOps | Cloud

Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape.

When you plan monitoring strategies, the first thing you need to consider is the characteristics of the target systems. Depending on the resources you want to monitor, you will have to apply different architectural designs such as data collection, metrics generation, visualization, refresh schedule, and more. When you want to monitor network systems, making these considerations will allow you to achieve the right monitoring solutions.

Deep diving into the 'Normal accident' theory by Charles Perrow, and what it means for SREs.

Aiven for PostgreSQL® ensures business critical database runs without interruptions.

IT Financial Management or ITFM is the practice of managing IT costs throughout an organization. Done well, it can effectively balance costs against effective service delivery. The goal is to combine both high quality IT operations and smart economical solutions. In this sense, IT Asset Management (ITAM) becomes a close ally to have detailed information on your IT investments, helping you make sure everything is aligned and supports your business efficiency and performance.

We recently released our new website performance dashboards into the platform. Watch the introduction video with Head of Product, Bryn Dodgson and learn more about the dashboards below.

Organizations worldwide face growing risks from rapidly changing technology, sustainability pressures, macroeconomic turmoil, and geopolitical disruptions. Risk-ready, resilient organizations can detect and respond to all these pressures more quickly, according to a global survey of 1,000 C-suite executives conducted by ServiceNow and ThoughtLab.

Our hybrid world is rapidly growing and changing due to emerging technologies like artificial intelligence (AI), machine learning (ML), robotics, quantum computing, and cloud services. While these advancements bring many advantages, they’ve also made digital systems more complex, increased cost, and introduced new cybersecurity challenges.

Are you considering taking payments online? Business is booming. E-commerce now accounts for $870 billion annually in the US alone, a 50.5% increase since 2019. But with more money comes more problems. In 2022, the Federal Trade Commission announced that 8.8 billion dollars were lost to fraud, with identity theft as the number one cause. Clearly, it has never been more lucrative - and more dangerous - to be in business online.