All eyes are on generative AI. Enterprise IT teams are looking to Gen AI to translate the high volume of data from their services architecture into actionable insights. The goal: Improve operational efficiency and quality of work. But it’s challenging to sort through the hype (and confusion) to identify which vendors have GenAI capabilities that can provide true impact and value to their IT and service operations. One capability in particular is AI-powered copilots.

DevOps automation is essential for speeding up delivery, minimizing errors, and boosting team collaboration. But selecting the right approach can make or break your organization’s agility and scalability. Let's break down three key approaches—DIY with Infrastructure-as-Code (IaC), Platform-as-a-Service (PaaS), and DevOps Automation Platforms—so you can identify the best strategy for your needs.

In the webinar, Taking Web Performance to the Next Level, experts from Catchpoint and Akamai discussed how businesses can optimize web performance to enhance user experience, protect revenue, and stay competitive. Hosted by Piril Kavlak, Director of Product Marketing at Catchpoint, the session showcased the recently announced incorporation of WebPageTest into Catchpoint’s Internet Performance Monitoring (IPM) platform, real-world success stories, and a preview of upcoming features.

We are excited to announce a new feature on StatusGator that will take your status page to the next level! You can now not only communicate incidents for custom monitors but also schedule maintenance and notify your status page subscribers effortlessly.

The recent CrowdStrike outage highlights the urgent need for robust observability solutions and reliable IT infrastructure. On that Friday, employees started their days with unwelcome surprises. They struggled to boot up their systems, and travelers, including some of our own, faced disruptions in their journeys. These personal frustrations and inconveniences were just the beginning.

Resource Explorer, part of LogicMonitor Envision platform, is an innovative resource management and visualization tool that helps you navigate the ever-growing number of resources in your hybrid cloud environments. In today’s dynamic IT landscape, where environments are increasingly complex and distributed, effective resource management is crucial.

Editor’s Note: This post was originally published in September 2019. It was updated with new insights and perspectives in August 2024. Five years ago, my then-colleague and retail pundit Peter Ward explained why he was such an advocate of self-service technologies at a time when scan-and-go and self-checkout (SCO) were really starting to capture retailers’ attention (and shoppers’ interest) around the world.

A well-thought-out Knowledge Management strategy lays the foundation for capturing, organizing, and sharing knowledge across your organization.Think about the collective brainpower within your organization: The expertise, the experiences, the insights that make your team tick. How do you make sure that the lessons learned, the successes and the failures are shared, built upon, and used to drive growth? Developing a Knowledge Management strategy can be the key.

The efficiency of your IT infrastructure can make or break your business, specially in the IT world. At the core of this infrastructure lies Network Management (NM)—a critical process that ensures your network operates smoothly, securely, and efficiently. Whether you're managing a small office network or a sprawling enterprise system, understanding NM is key to maintaining optimal performance and security. But what exactly does Network Management involve? And why is it so important?

When you hear about Adaptive Metrics in Grafana Cloud, all signs point to how it’s a game changer. Adaptive Metrics, which aggregates unused and partially used metrics into lower cardinality versions, has delivered a 35% reduction in metrics costs on average for more than 1,200 organizations. Companies have also spoken candidly about the cost savings they gained from the feature.