Operations | Monitoring | ITSM | DevOps | Cloud

Improving Software Failure: Measure, Change, Learn

How do you treat software development failure? Do you take time to measure and learn from software failure? Or do you try to fix it quickly only after your customers complain about it? Failure can be an opportunity to learn and get better. So how can you measure and learn from software failure, and turn failure into at least a partially positive experience? Failure happens all the time, but if you're not measuring it, how do you know what you’re missing?

How Batch Processing is Evolving to Keep Up with the Modern World

Batch processing, as the name suggests, is tackling things in batches rather than having to cater to them individually. When you are running a business, there are hundreds of tasks that are redundant and can be tackled together. This could be a task related to the warehouse or running multiple scripts in one go. Today running a business is very different than what it was years ago. Today businesses require you to choose batch processing. Batch processing will revolutionize your business.

What Does a Kronos Consultant Do For Workforce Management?

A Kronos consultant works independently, and they may work as a part of a team too. It depends on the size and significance of a project or how many employees there are to track. A Kronos program is increasingly helpful, and a Kronos consultant is even more so. Hiring a Kronos consultant has many benefits, and each business should have a Kronos consultant. However, if a start-up doesn't have the budget or a short list of employees, it doesn't need to invest in a Kronos consultant. Larger brands or companies with extensive employees will hugely benefit from hiring a Kronos consultant.

How to Implement a Knowledge Management System in Your Organization

What is knowledge management? Every business often struggles with answering this question; it isn't rare for a company to need help educating and making their management more knowledgeable. The benefits of a knowledgeable system in an organization increase service quality, productivity rates, and other advantages that help with a company's success.
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How Adaptive Incident Management Gives You the Upper Hand

One of the great things about the TV detective Columbo was that he never made a hasty decision based on first impressions or appearances at a crime scene. It didn't matter how obvious it seemed to be who committed the crime (or how good the frame-up) was: Columbo always dug deeper into motives, opportunities, and methods to uncover who the guilty party was.

Product metrics @ incident.io, a year (and a half) in

We’ve been celebrating a few big milestones 🎉 at incident.io in the last few months. We were recently discussing product metrics (as you do for fun on a Friday afternoon 🤓) , and Lawrence was very surprised with a particular stat around the number of workflows that have been run using incident.io.