Operations | Monitoring | ITSM | DevOps | Cloud

To celebrate our 13th birthday today, I sat down with Catchpoint's co-founders and my friends, Mehdi Daoudi, Chief Executive Officer, Drit Suljoti, Chief Product and Technology Officer, and J. Scotte Barkan, Chief Technology Officer (dialing in from Long Island after a long week of patch fixes), for an informal chat. We looked back to the days when they all met at DoubleClick prior to the three of them (along with Veronica Ellis, now a Principal Engineer at Eventbrite) founding Catchpoint.

You may know that PagerDuty has over 600 integrations that add a wide variety of functionality to the core platform and workflows. Some integrations provide upstream data sources like metrics and monitoring. Some are for downstream capabilities like reporting. And some interesting integrations help you in the moment when you are responding to an incident. Teleport provides secure access to applications, cloud infrastructure, databases, and Kubernetes environments without getting in your way.

Many organizations are considering migrating to Kubernetes, and while it certainly has advantages, it’s not for everyone. In this article, we’ll explain why you might use Kubernetes, what you should ask yourself before embarking on a Kubernetes migration, and tips to keep in mind as you make the switch.

Sysadmins, cartographers, and dashboard designers can now personalize Elastic Maps to create richer geodata stories. The 7.14 release of Elastic Maps has the geo capabilities to highlight points of interest, hide unnecessary details, and help you explore new trends in your data. Elastic Maps is available now on Elastic Cloud — the only hosted Elasticsearch offering to include all of its latest features.

AI-based monitoring and anomaly detection is the key to ensuring that businesses can keep pace with the high level of service required for mission-critical applications. Early, contextual detection is a basic requirement for speedy resolution. AI-based monitoring creates more visibility and provides the agility needed to mitigate the outages, blackouts, glitches and issues that do and will happen.

According to a recent Capgemini research, fewer than half (48%) of consumers feel that the connectivity services that they have today adequately meet their remote needs. Still, many CSPs openly admit that they often hear about service issues via social media and sites like Downdetector. And with the fixed/mobile convergence, a negative home broadband experience now has the potential to cause churn for CSPs’ mobile customers too.

As software development teams struggle with spotty, siloed software delivery cycles, the DevOps approach provides relief by unifying stakeholders to achieve faster, collaborative and continuous software delivery. However, the DevOps methodology fails if it does not address the issue of DevOps burnout. In this post, we’ll uncover strategies that DevOps teams can use to better manage their work environment.

New customer logos may be the lifeblood of top-line revenue growth and the focus of sales and marketing teams. But renewals have emerged in the last few years as a key growth driver for SaaS companies. A recent McKinsey study indicated that existing customers can drive between a third and a half of new revenue growth, even at startups. And we’ve all seen the data that says new customer acquisition costs 5X as much as customer retention.