Incident Resolution: Do You Remember, the Twenty Fires of September?
From September to early October, Honeycomb declared five public incidents. Internally, the whole month was part of a broader operational burden, where over 20 different issues interrupted normal work. A fraction of them had noticeable public impact, but most of the operational work was invisible. Because we’re all about helping everyone learn from our experiences, we decided to share the behind-the-scenes look of what happened.