A Managed Service Provider (MSP) should invest in an Incident Management platform to ensure seamless service delivery and customer satisfaction. Such a platform streamlines Incident Response, improves service reliability, and enhances communication among teams. It helps MSPs in reducing Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) incidents, thereby minimizing downtime and service disruptions.

What better motivation to start adopting a technology than the need to completely replace the alternative. From a world driven on limited resources like gas, coal, and oil to wind, hydro, nuclear, geothermal, and solar… we find ourselves, as a species, evolving past a first generation we envisioned as abundant, but turned sparse. Adopting IPv6 networking is another version of this same story.

The fast-paced nature of modern software development means developers are capable of deploying changes to production multiple times a day. But, while DevOps allows development teams to deliver new features faster, increased deployment frequency can make it more difficult to stay on top of security threats. It only takes one malicious or incompetent change to dramatically increase the risk exposure of an application.

From an IT perspective, technologists generally agree that the ability to monitor and have visibility into the IT stack across every one of their applications is essential with the now-permanent remote and hybrid work models. It also stems from the fact that digital transformation and IT growth has accelerated by seven years since the pandemic in 2020, analysts say.

I speak with customers and partners pretty much every week about artificial intelligence. The knowledge levels can differ quite dramatically — some are quite AI savvy while others find the jargon bewildering. This is quite understandable as AI is a rapidly evolving field with its own set of specialized terminology. This blog post is purely meant to provide a beginner-friendly reference for some essential AI terms to make it easier to navigate conversations and articles on the topic.

Microsoft SharePoint stands as a robust web-based collaboration platform that has become indispensable for a myriad of organizations aiming for a streamlined and effective workflow management. Its seamless integration with Microsoft 365 unfolds a vista of functionalities, among which the feature of real-time notifications or alerts shines prominently.

All of the most reliable software is driven by great operations. Your organization’s operational maturity is a measure of how consistently you apply best practices for building reliable software. Without tracking your operational maturity, it’s extremely difficult to know where and how to improve—before it’s too late and an incident causes you to lose a customer.

RapidSpike is a website monitoring solution that focuses on all three key aspects of website health: performance, reliability and security in a single dashboard. If you use RapidSpike for your website monitoring requirements, you can integrate it with Squadcast, an end-to-end Incident Response tool, to route alerts from RapidSpike to the right users in Squadcast with ease.

What is continuous delivery? And what are the benefits of the continuous delivery pipeline? This strategy has evolved in a world where platform engineering is on the rise and more and more organizations rely on automation through code to achieve their goals. Times have changed. Most organizations now rely on continuous delivery as an essential part of their development pipelines.

Our 1st blog in our series on securely consuming OSS. Today, I'll give an overview of some of the most common types of attacks from consuming OSS. Open-source software (OSS) fuels innovation. Over 96% of commercial applications rely on at least one OSS component (Synopsys, 2023). At Cloudsmith, we champion OSS and understand its indispensable role in today's software landscape. However, the escalating threat of supply chain attacks targeting OSS demands a robust defence.