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Navigating the Complex Challenges in Engineering Management with Bunnyshell (Part 1)

Engineering teams face numerous challenges as they navigate the complexities of modern infrastructure and deployment. From managing multiple environments to reducing feedback loops and mitigating manual errors, engineering leaders are under constant pressure to improve operational efficiency and accelerate product delivery.

PagerDuty Introduces Enterprise-Grade, AI-Powered Innovations to Future-Proof Operations and Improve Business Results

Strategic enhancements built on PagerDuty's strong AI heritage expand the PagerDuty Operations Cloud, empowering organizations by protecting them from revenue loss and improving customer trust.

Optimizing IT Incident Resolution with Automation: A Game Changer for ITSM Investments

Businesses heavily rely on IT Service Management (ITSM) platforms to ensure the smooth functioning of critical services. While these platforms offer excellent incident management capabilities—tracking, organizing, and reporting incidents—they often fall short when it comes to fast, reliable resolution. Enter incident resolution automation, a game-changer in optimizing ITSM investments.

An Introduction to AI Inference

As a straightforward definition, AI inference is the process of applying a pre-trained machine learning model to new, unseen data in order to generate predictions, classifications, or decisions. Unlike the training phase, where the model learns from a dataset, inference involves utilizing the learned patterns to analyze and interpret new inputs.

Driving sustainability and excellence: a FinOps story at Platform.sh

FinOps Professional Sumaira Nazir defines herself by her commitment to growth. With a master's degree in psychology and a background in both business analysis and project management, Sumaira’s passion for self-improvement means she’s always in pursuit of her next professional milestone. In fact, this love of learning is part of what drew her to Platform.sh.

Why I like discussing actions items in incident reviews

Are incident reviews about learning or tracking actions? This question has sparked recent debate in incident management circles, including in my recent panel at SEV0 and in Lorin Hochstein’s post. Should the goal of an incident review be learning, or should it focus on tracking actionable improvements? When is the right time to discuss actions, and are they picked up just to make us feel better? From my experience, learning from incidents and identifying actions are inseparable.

Cortex secures investment from ServiceNow to unify tech operations at the enterprise.

This month marks a huge milestone for us at Cortex. We’re excited to announce that ServiceNow, the global leader in digital workflows, has invested in our Series C funding round. Together, we’re pushing forward with our mission to unify tech operations at the enterprise through our industry-leading Internal Developer Portal (IDP).