Hybrid and remote work is now the status quo. Companies campaigning for workers to return to the office are facing resistance, with some employers finding that they’re losing employees to jobs that give prospective hires the flexibility they want. Flexible work models have become a competitive advantage in a strained labor market. According to the latest Future of Work report from Accenture, 63% of high-growth companies have adopted a “productivity anywhere” workforce model.

In this post, we'll learn all about the incident metric mean time to detect (MTTD). We'll see how to measure it and look at its relationship with other incident metrics like MTTR (mean time to recover). Both metrics give useful insights into your incident recovery ability.

A global leader in SaaS-based and on-premise software solutions that power innovative digital experiences was looking to replace the internal tool that was being used for resolving outages, service degradation, data center connection loss, and other incidents.

The Incident Management and Status Page solution that lets you organize your enterprise IT team and communicate with users for a coordinated response that restores services rapidly. StatusCast works as an Incident Management platform to increase employee productivity inside organizations. There’s a lot you can do with StatusCast status pages to create the brand look you are seeking.

Engineering teams use a lot of single-domain monitoring tools. In fact, the average team manages and maintains 16 monitoring tools — and up to 40 — according to Moogsoft’s State of Availability Report. While IT leaders select and implement these tools to save teams time, our research finds they do quite the opposite. Engineers spend far and away more time on monitoring than they do on any other task — innovative, value-creating tasks included.

Do you remember the classic board game where you have to go back and forth with your opponent deducing which characters on the board you’ve each selected? It’s still played by children today, and unfortunately by healthcare teams as well. Every day, healthcare teams are forced to play a game of “Guess Who?” is on-call if they do not have systems in place for role-based messaging.

SRE is a constantly evolving field, responding to the challenges of increasing reliance on tech and the opportunities of its evolving abilities. Reliability has to remain a step ahead of the cutting edge, whether it’s navigating remote work, implementing AI assistance, or optimizing internal processes. But how do we know that SRE is keeping up? ‍ We’re proud and excited to announce the results of the SRE Survey we ran in partnership with Catchpoint.

Last week we launched a number of features across the PagerDuty Operations Cloud portfolio to help teams minimize downtime and protect customer experience. One of the areas where PagerDuty continues to invest is collaboration and communication during incident response to ensure that all impacted stakeholders across the business are updated in real-time.

Most well established data teams have a clear remit and a well defined structured for what they work on and when: from the scope of their role (from engineer to analyst) to which part of the business they work with. At incident.io, we have a 2 person data team (soon to be 3) with both of us being Product Analysts.