Remember when Slack went down in early January? The three-hour outage, set off by AWS capacity issues, cost the company an untold amount of money. And the effects rippled across the enterprise. The outage devalued the company’s stock and seemed to send all 142,000 of its customers to Twitter to gripe. This high-profile outage is just the most recent of many outages highlighting the critical nature of continuous availability. And there’s only one answer to the problem.
Digital transformation is accelerating rapidly to include virtually all enterprise functions. Organizations of all size, across all industries, are leveraging digital technology to enhance customer service and improve work efficiency. Integrating automation into core business functions has become a must to stay aligned with the ongoing digital revolution. The growing migration to the cloud has resulted in the distribution of company data and applications across multiple locations. This means that many complex business processes must leverage IT resources from the cloud and on-premises. This is where automation and orchestration can greatly improve the performance and efficiency of these complex tasks.
Spring is blooming here at PagerDuty, and so is our automation product line. We’re thrilled to share some exciting product announcements. First, we’ve officially rebranded our automation product line, Rundeck®, as PagerDuty® Process Automation. Fundamentally, everyone who buys Rundeck becomes a PagerDuty customer, so we decided to make it less confusing.
For the vast majority of organisations, it’s necessary to have some form of round the clock cover to support the business. Whilst it’s most commonly a concern for engineering, it’s increasingly common to have folks from various disciplines available out-of-hours. Irrespective of role, compensating people fairly is an important factor of running a healthy and effective on-call system.
Managing your on-call rotations just got a little less stressful. With Grafana 8.0, we introduced unified alerting, which centralizes alerting information into a single, searchable view. With the introduction of Grafana OnCall, an easy-to-use on-call management tool available in Grafana Cloud, you can now extend the alerting workflow in Grafana to ensure that the right notifications reach the right people at the right time using the right method.
IT Operations is experiencing lightning-fast change right now. From the emergence of cloud computing to the explosion of data—not to mention ever-present cyber threats—every day is a new day for IT Ops. At BigPanda, we’re laser-focused on making life easier for IT Ops teams, which means we’re staying on top of all this change to help IT Ops keep up.
The HIMSS 2022 conference, hosted in Orlando, was an enjoyable, insightful experience with sessions that covered many healthcare topics, such as business operations, data and information, care delivery, policy and technology. Education sessions were led by renowned thought leaders who examined challenges and trends in modern healthcare. Here are five takeaways from our HIMSS 2022 experience.
Enterprise Alert offers the ability to get in touch with your users multiple ways to help you fit your business needs. We at Derdack pride ourselves in being customer first when it comes to not only product enhancements and features but also support and building that customer/vendor relationship that lasts for years. We want to ensure that you and your users have the abilities needed to handle any situation that may arise.