When you’re deep into an incident and there’s alerts firing, decisions to be made, and people to escalate to, it’s easy for outward communication with your customers to fall off the priority list. In many regards this makes sense; it seems natural to put all of your focus and energy into minimising the impact and getting things back on track as soon as possible.
It is with a great deal of anticipation and excitement that I’m announcing our $1.9M round of funding, led by StartupXSeed Ventures along with participation from marquee enterprise SaaS investors Powerhouse Ventures, Secure Octane fund, Kwaish Ventures, Supermorpheus, Titan Capital, 100X Entrepreneurs, Viral Bajaria(CTO, 6Sense), Premal Shah(SVP, 6Sense), Hitesh Chawla(CEO SilverPush), Sumit Jain(CTO, BirdEye) and existing investors Anand Chandrasekaran(EVP, Five9), Rajesh Sawhney(GSF), Ashish To
In the last two years, we have seen the rise of remote and hybrid work, and with that, a proliferation of tools and apps needed to support critical communication and collaboration. Finding that app-life balance has become increasingly complex, so simplifying “how” we work is key for every organization.
The Centers for Medicare & Medicaid Services (CMS) scrutinizes hospital readmission rates across the U.S. each year, and it levies financial penalties on organizations that overshoot acceptable hospital readmission rates. As healthcare systems across the country embark on a journey to introduce patient-centric models to their organizations, they must align their resources with ever-changing regulations for them to thrive.
Ever heard the saying “Too many cooks”? If you’ve responded to incidents, you’ll likely understand the parallels. There are cases when incident command on a public channel isn’t the best option: Whatever your reason, we’ve got you covered. Now available, users can spin up a private slack channel for an incident. Read more how to do this here.
ChatOps has become an integral part of software development and IT operations, as teams rely on automated notifications to take the place of manual alerts. In the past, if there was an alert, someone would need to manually find that notification. Then, they would have contact team members to notify them one by one so they could start working on a resolution. In this complex network of communications, it was easy to lose information, duplicate work, and simply waste time coordinating the team.
Learn about the key roles within an incident response team, as well as optional incident roles you may not have thought about.
Many ITOM or ITSM tools come with built-in features for alerting and notifications and are able to send at least an email or text notification upon incidents to operations teams. But is this enough reliability to respond to and handle major and critical incidents? Recently, we have been surprised to see more and more monitoring tools listed as alerting tools on review platforms like G2.
