SIGNL4 offers powerful duty scheduling for routing alerts to the right people at the right time. In some cases, customers use other tools as leading system for duty scheduling, e.g. SAP, Excel, etc. Here we describe how to import duty schedules from .csv files. If you use other tools or other formats you can first export your scheduled into a .csv file and proceed from there.

Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in BMC due to a break in the workflow.

We’ve always advocated that every company can benefit from a blameless culture . Fostering a blameless culture can profoundly boost your organization in powerful ways, from employee retention to developer velocity and innovation. However, there’s an elephant in the room when we talk about blamelessness with executives: accountability. When things go wrong, people still need to get fired, right?

Yes, time travel is possible...through data. My ability to time travel began when I started coding at age 10. Back then, all of my code ran on my own little computer. Like many ten-year-olds, I coded to create and play games. I also coded cool graphics to accompany music to impress my friends and utilities for copying. I launched my first commercial website in 1996 and made 25 guilders, which was good money for a 15-year old. Life was so easy.

It’s been a month since Dinesh and I humbly high-fived leaving the meeting with Charlie and Lucia and they gave us the green light to roll Moogsoft out across the whole of C&Js and I’m feeling a little weary. Change is hard. I’ve also made it harder on myself by persuading Charlie we should also migrate our service desk solution.

This is a guest post collaboration between Squadcast & Threat Stack. The move to the cloud has rapidly expanded the cyber threat surface of modern cloud apps. This blog in partnership with Threat Stack, outlines how you can stay on top of your game with help of context-rich alerting & resolve security incidents rapidly along with few best practices to follow for faster incident response.

From chaos engineering to monitoring and beyond, SREs rely on several key types of tools to do their jobs.

Whether from a monitoring tool such as Datadog, a collaboration tool such as Slack, an automation tool such as Chef or a ticketing tool such as ServiceNow or JIRA, AIOps seamlessly integrates data from all of your IT sources. A robust AIOps solution with integrations can help your DevOps and SRE teams better know where to begin fix problems, resolving incidents before they affect services and reducing downtime.

“If you ain't first, you're last.” While that famous one-liner from Ricky Bobby (Will Ferrell) in the cult hit Talladega Nights is more joke than catchphrase, it hits home for those of us in the world of DevOps and Observability. Faster is better. And in our technology-driven world of online transactions and complex environments, faster isn’t just better — it’s crucial.