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Reimagining Government Services To Better Serve The Public

Code for America is a nonprofit that focuses on reforming government services to make them simple, easy to use, and accessible for all Americans. Founded in 2009, the organization’s first initiative was to create fellowship programs that connected small teams of developers with city governments to solve problems in the community, such as reporting blighted properties or helping parents determine which public school is right for their child, using lightweight technology and design.

So You Want To Give A Tech Talk?

So you’ve signed up to give a tech talk, awesome! You’re a subject matter expert in something and want to share you knowledge, that’s what helps make a community awesome. You’re going to be speaking in front of a room of people that you don’t know in a place you’ve likely never been, talking about something you confidently know. Sounds easy, right?

May 2019 Update: Response Metrics, Multi-Alert Actions and Web Signup

The May 2019 Update introduces web sign-up and some great, long-awaited mobile app enhancements! We have added the capability to confirm and resolve multiple alert signls at once. Simply tap the new 3-dot-button on the top right and select “Confirm all” / “Resolve all”. Please keep in mind that these are asynchronous operations which may take some time to complete.

Unexpected IT downtime costs your business more than you think

IT downtime can effect businesses of all sizes. From online retailers and event promoters to cloud-based service providers and 24/7 security teams, all modern businesses are at risk of facing both monetary and organizational costs that can stack up in a matter of minutes. Users (internal and external) may not be able to access websites and files, digital transactions may be delayed, data may be lost, and sensitive information may be compromised, which can make for a very bad day at the office.

Introducing External Services in Opsgenie, powered by Statuspage

As IT and DevOps teams rely more heavily on third-party services, the likelihood of an external incident affecting your customers increases. The 2017 Amazon S3 outage comes to mind as a particularly large downtime event that took thousands of websites down with it. When things go wrong with either an internal or external service, the right people need to be alerted to properly respond to the issue and communicate with customers.

Alert escalation - How it works in SIGNL4

Part of any managers role is to make sure their team is taking accountability. Managers are not the front lines resolvers that handle issues, that is what they have a team for. However, managers do need to be aware of incidents that are occurring as well as making sure their team is taking ownership and resolving those issues. SIGNL4 takes the managerial work out of being a manager by providing alert ownership transparency.

Single Pane or Single Pain of Glass?

A lot has been written about the ever-elusive “Single Pane of Glass” (or SPOG). From calling it a myth like BigFoot or The Loch Ness Monster , to reporting that “a centralized, service-centric view into IT environments has become a must-have capability for IT Operations” (2018 Digital Enterprise Journal Study), both opponents and proponents admit that the implementation of a centralized view into IT Ops is a real need, but at the same time, a major operational challenge.

SLO, SLA, SLI Oh My! Creating them can be easy

Imagine you are driving a car on a freeway. Your speedometer is telling you you’re going 62 mph. But you “gotta go fast”. Faster than then 65 mph speed limit. So you go for it: first 68mph, then 75mph, then 80mph. Then you pass a police officer hiding in a speed trap. To your dismay, they pull you over and give you a ticket. All is not lost: there is a silver lining here.