We’ve heard it time and again: Digital transformation is happening across all industries and business is booming. Decades-old companies are migrating to the cloud, deploying new mobile features regularly, and adopting new technologies at dizzying rates, all in the name of increasing revenue.
If you’re part of an IT Ops or NOC team, or if you manage one, you know that overwhelming IT noise is your #1 enemy. Not only does it flood your teams with false-positives, but it also buries critical root-cause events and it makes it hard to proactively detect expensive P1 and P0 outages.
Congratulations! You’ve just purchased PagerDuty, meaning you’ve decided to make an investment in your incident management process. However, in order to maximize your investment, you will need to understand all the moving pieces within PagerDuty. Today, we’ll be setting up PagerDuty for one team: the Bikini Bottom Team.
We have exciting news! Now, just like every other Atlassian product Opsgenie now has a collection in the Atlassian Community. We've been working as a team to create a meaningful Opsgenie space in Atlassian's Community. The Community is a rich online resource that gathers users, customers, Technical Support, Product Managers, Product Marketers, and more.
As operational complexity accelerates, our customers are realizing that it’s impossible to manage their services or innovate for their business without a mechanism to make sense of that complexity. That’s why our March product update focuses on Event Intelligence, which is all about turning chaotic monitoring data into actionable insights so that teams can work smarter and focus on the things that matter.
As a Product Manager at BigPanda, I like to stay in touch with our customers on a regular basis. Recently, I visited a customer of ours in Atlanta. As I was getting got out of my rental car in the company’s parking lot, I noticed him pulling in into his small parking space in a very large pickup truck. “Those are some big wheels”, I commented.
When we announced the launch of our Postmortem Guide, I wrote about the value of performing blameless postmortems and how to establish a culture of continuous learning. In this final installment of our blog series on postmortems, I share how to have effective postmortem meetings.
Today, we are excited to announce PagerTree now officially supports stakeholder notifications! With stakeholder notifications it’s easy to keep executives, product managers, or other individuals informed of the status of ongoing incidents.
I’m happy to share that 2018 marked another successful year for OnPage, thanks to our wonderful customers, partners and team members. It was a year of product and sales achievements, emphasizing the growth and increasing value of our organization.
Did you ever have your customer success team (if you have the chance to have one!) overwhelmed by customers throught the support chat when facing minor incidents or even major outages, having to update all those worried customers in real time throught dozens of different channels as the engineering team finds out and resolves the issue? Support costs time, energy and money. What if all of your users could all connect to one single status page that would answer all of their questions?
