Operations | Monitoring | ITSM | DevOps | Cloud

In an era where there’s no shortage of established best practices and tools, engineering teams are consistently finding their ability to prevent, detect and resolve production issues is only getting harder. Why is this the case? Our most recent DevOps Pulse Survey highlighted alarming trends to this end.

I’m proud and humbled to announce ServiceNow is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms for the ninth year in a row. We also ranked first in all three use cases evaluated in the 2022 Critical Capabilities for ITSM Platforms: Service Desk (3.76/5), Service Operations (3.73/5), and Business Workflow Automation (3.81/5).

Let's be honest, nobody loves surveys. Ok, well I sure don't. But surveys satisfy a huge need in our demand for insights into complex human-computer, sociotechnical systems. It turns out that we've been measuring the computer part pretty well, but the humans – not as easy to keep track of. When Google SRE first defined toil as a metric we wanted to reduce, we spent far too long trying to quantify it numerically based on tooling and insights from computer systems.

These three top cloud providers are used daily by millions of users across the world – but what sets them apart? We take a magnifying glass to the features that matter.

KubeCon is the major cloud-native gathering of thousands of people from around the globe. The event is attended by many emerging startups and companies working on revolutionary products around Kubernetes, security, containers, and DevOps. It is a great opportunity to share insights and collaborate on various community projects.

Try Googling “Ways to up your sales game” and you’ll find thousands of articles from experts touting claims that their MSP sales process is best—with no shortage of buzzwords to hook you in. But in both selling to, and selling with, MSPs over the years, I’ve found that chasing buzzwords and buying into the latest craze both dilutes and compromises an authentic experience with a prospective customer, and the worst part is the customer can feel it the moment it happens.

Mend is an automated vulnerability scanning tool that helps teams detect and resolve issues quickly. Mend can discover outdated packages and tell you if you’re relying on tools with known issues. Then, through automated remediation, Mend creates pull requests for developers with specific guidance on resolving those issues. Mend conducts static code analysis as well as package and dependency management analysis to identify weaknesses.

You may have heard the word “blockchain” floating around quite a lot recently. However, you may be unsure of what it actually means. However, with companies expected to spend $20 billion per annum on blockchain technical services by the end of 2024, it’s time we all got a bit more familiar with it. Below, we will explain what blockchain is and the technology behind it so you can get a better understanding.

High-quality cloud cost allocation has become an existential issue for businesses. In order to get as much out of their (mounting) cloud investments as possible, business leaders need to know how much they’re spending in the cloud, what/who they’re spending it on, and whether there’s a good reason for it. In its ideal form, cost allocation answers all these questions.

I have been building a feature on elmah.io lately that picks up validation results from an external API. Before serverless was a thing, I would probably have done this using a scheduled task or Windows Service using Hangfire or similar. But after having migrated everything to serverless Azure Functions, I wanted a good solution running similarly. Azure Durable Functions turned out as the perfect companion and in this post, I'll show you a possible way to implement polling of an asynchronous API.