Operations | Monitoring | ITSM | DevOps | Cloud

Recently, I was asked to comment on “…what skills IT practitioners should plan to learn or improve as we head into 2021.” While a few of those thoughts appeared online I wanted to provide a bit more detail and context here. Before digging in, you should know I’ll answer this question twice. The second answer will be the IT-centric one everyone expects to hear. But the first answer is, in my opinion, more honest, accurate, and relevant.

The monitoring and incident management process is often chaotic and time-consuming for organizations. However, there is a better way to approach IT incidents and make your existing process function better. Topology and relationship-based observability solutions take the incident management process from chaotic to structured. Let’s look into how StackState’s solution improves and speeds up the incident resolution process.

JFrog is making some important changes that will impact users of Bintray, JCenter (part of Bintray), GoCenter, and ChartCenter. Bintray has provided the open source community a free, universal cloud platform for publishing and distributing binaries. Bintray helped JFrog support the Java community as the host of the JCenter repository for Java OSS libraries, packages and components. We launched GoCenter and ChartCenter to extend similar services to the Go and cloud-native communities.

On Tuesday, January 26, 2021, Apple released iOS and iPadOS 14.4. As with previous releases, each new OS update is available to all Apple devices capable of running iOS and iPadOS 14. If you’re an IT admin, you should evaluate how you want to approach the latest release. Do you want to accelerate or slow down the updates? One concern we often hear about is that the apps that a company is deploying may not be compatible or may not have been tested with the latest release.

Dependence on digital business skyrocketed in the last year, with customers expecting seamless, always-on access to applications and digital services from any device, anywhere. This trend has placed developer and IT teams under more pressure than ever before to not only deliver these digital experiences, but keep them up and running at all times.

As a security analyst on Elastic’s InfoSec team, a common scenario we see is users coming to our team and asking: “Is this file safe to open?” Or one user reports a phishing email with an attachment that they didn’t open, but we see from the logs that 10 other users also received that email but didn’t report it and no alerts went off on their systems.

Effective IT Infrastructure Management or “IM” is crucial. If your business prioritizes infrastructure management, it is well-equipped to keep its software applications and networks running at peak levels. Plus, your business can avoid downtime, outages, and other costly, time-intensive IT problems that put your operations and stakeholders at risk. How you manage your infrastructure can have far-flung effects on all aspects of your business.

Context is king, they say, and anything you can do to improve context both makes decisions and assessments more reliable and speeds up the decision process. A new, bi-directional integration between Moogsoft Observability Cloud and Datadog does just that. Many SRE teams rely on Datadog to provide comprehensive information about their application stacks.

As one of the three pillars of observability, along with logs and traces, digesting metrics is a crucial part of any ITOps admins’ job. Metrics are a numeric representation of data measured over intervals of time and thus can derive knowledge of system behavior historically, which can help predict future patterns of behavior and inform investigations of issues and incidents.

In this blog we are going to describe how you can create a notable event policy in IT Service Intelligence (ITSI) that is able to group your events using labels generated by unsupervised machine learning in the Smart ITSI Insights App for Splunk – and don’t worry you don’t have to be a data scientist to read this blog!