Operations | Monitoring | ITSM | DevOps | Cloud

Free service desk webinar, ft.Daniel Breston | Best technology coach

Watch this webinar to learn how your service desk could be your best technology coach, and about: Today, the service desk is the voice of your organization. COVID-19 moved everyone online. If they have an issue, they call your service desk. Rarely do they get to speak to anyone else! Lean and other practices also suggest that the best coaches are those with eyes that do not see what you do. This is why several major banks, utilities, sales companies, and betting houses have invited the service desk to be their coach and attend management decision-making sessions.

Your RTC Services Are Better Off When They Are Cloud Native

Attend this webinar to learn from the SBC experts at Ribbon Communications. Hear why service providers will significantly benefit when their SBCs are based on cloud-native design principles and deployed in Kubernetes-orchestrated containers. Specific topics of discussion will address how: Given the continued importance of real-time voice and video communications, now is the right time to finalize plans that will move SBCs and RTC services along to the next step in the journey on the cloud migration path.

Empowering Digital Employee Experience with Browser-based Real User Monitoring

Service Watch Browser provides Real User Monitoring (RUM) for SaaS and web applications you don't control. The browser-based plugin can be securely installed as an Internet Explorer or Chrome extension to get the end-user perspective of mission-critical apps such as Microsoft 365, Salesforce, Workday, AWS, etc. Service Watch Browser enables IT admins or app owners to proactively detect and troubleshoot Wi-Fi, ISP, and local network connectivity issues causing the slowness.

PagerDuty Integration Spotlight: LogDNA

LogDNA’s Cloud logging platform helps your DevOps teams find and fix production issues faster so your teams can get back to doing what they do best, building amazing products. Send incident alerts from LogDNA directly to PagerDuty. Check out the LogDNA integration with PagerDuty to get started.