Operations | Monitoring | ITSM | DevOps | Cloud

Ep 13: Everyone is winging it: Hope for an AI future

In this episode, we welcome Naomi Buckwalter, Sr. Director of Product Security at Contrast Security, to chat about the evolving landscape of security threats and the dual role of AI in both facilitating and combating these challenges. We explore the increasing sophistication of modern phishing attacks and discuss how security teams must rapidly adapt to stay ahead of emerging threats. We debate the transformative impact of AI on the future job market, where personal qualities and soft skills may increasingly take precedence over traditional technical competencies.

Monitoring Encrypted Network Traffic

How do you spy on a secret message? That's the challenge for network monitoring tools like Suricata today. Encryption is essential for privacy, but it creates massive blind spots for security. Dive into the modern-day cat-and-mouse game of monitoring encrypted traffic. How do you deal with security blind spots in your network?

Enhanced multi-modal Ask Zia, AI-powered workflow builder, guided tours, and more

We've rolled out our biggest GenAI release for the cloud version of ServiceDesk Plus. Explore the enhanced Ask Zia that now sports an LLM-style interface, and the new GenAI-powered workflow builder that can move your workflows from concept to execution in minutes. Plus, learn how to connect the on-premises version of ServiceDesk Plus with over 40 telephony providers that help your support teams place and receive calls directly within the application.