Operations | Monitoring | ITSM | DevOps | Cloud

ITSM Request Portal in Jira Service Management

At the heart of ITSM is the belief that IT should be delivered as a service. Day-to-day ITSM can be as simple as a request for new hardware or a collaborative response to reports of a business-critical outage. Customers submit requests through a custom Jira Service Management portal, filling out tickets with information tailored for an agile response, and simultaneously kicking off workflows. Tickets land in the IT team’s queue, where incoming requests are sorted and addressed.

Conquering the Next Normal: Monitoring Techniques to Keep Up With the Pace of Change in 2021

In 2020, IT pros across the globe had to make snap decisions to keep the business running. Now, organizations are revisiting those decisions, ensuring they work as expected and adjusting as needed. The unavoidable truth is the only way to know how things are operating now is to monitor them. The question in the mind of many IT practitioners is whether monitoring solutions are up to the task of encompassing the vast array of technical solutions organizations embraced in the last year.

Using Modern DevOps Practices to Become a Digital Innovation Factory

Today, it is imperative for businesses to transform themselves into digital innovation factories with the agility to quickly and efficiently create and distribute new digital products and services. In this webinar, guest speakers from IDC will share key insights, market data, and best practices around the four strategic pillars for establishing a digital innovation culture as well as the modern DevOps methods and tools required to support these practices.

Monetizing Free Users And Recapping MicroConf

This week The Founders talk about free users and discuss some possible ways to try and monetize them. They also talk about MicroConf's virtual conference this year and get misty-eyed about it leaving Las Vegas. Also, why didn't Second Life have a second life during the pandemic? Tune in to listen to some theories! FounderQuest Episode 12, Season 3 April 2, 2021.