IT support provides technical support and assistance to customers and end-users. A dedicated team of IT professionals provides it, and it is usually accessed via a help desk. As you can imagine, there are multiple benefits of providing IT support: Typically, there are five IT support levels or tiers, each with its own complexity and skills.

New to Service Level Objectives (SLOs) and Service Level Indicators (SLIs)? Or curious how Grafana makes it easy to prioritize critical resources with SLO-driven Incident Response Management? In this recording, Marc and Mimi walk through a demo of Grafana SLO. See for yourself how Grafana SLO keeps your engineers in one location to ease collaboration and workflow automation during an incident response.

Talk by Pranay on Scaling OpenTelemetry collectors with Kafka by Pranay in Conf42 SRE summit in 2024. Pranay talks about challenges with scaling Otel collectors and how Kafka can help solve it. He also shares how they use this architecture at SigNoz to scale their cloud service.

Join us in this step-by-step tutorial as we guide you through the seamless migration of your VMware instances to Civo's cloud platform with our new VMware Importer Tool. From verifying your current VMware's functionality to the final connection checks on Civo, we cover everything you need to ensure a smooth transition.

In this video, Xiaofeng and Jialin from Roblox introduce their journey in building a robust runtime diagnostic system using Pyroscope. With over 70 million daily active users and 4.4 million creators contributing to the platform, ensuring reliability and efficiency is paramount. They discuss the challenges faced in debugging production issues and the manual, inefficient methods previously used. Through thorough investigation and collaboration with Grafana Labs, they developed an on-demand profiling workflow, enabling engineers to identify and address performance bottlenecks effectively.

Learn more about Sumo Logic from this quick microlesson video discussing how Sumo Logic can help your organization with observability and cyber-security needs with our robust log analytics platform.

Catch Niall Murphy (Co-Founder of Stanza Systems) talk about graceful degradation, what startups are getting wrong about reliability and how well-thought user-experiences can communicate credibility to current and potential customers. Exclusively on The Incidentally Reliable podcast — made by SREs for SREs, hosted by Zenduty.

Join Aakansha Priyaa at Civo Navigate as she delves into the topic of unconscious bias within cloud native communities. Through personal anecdotes and practical examples, this presentation sheds light on the subtle biases that permeate the tech industry and provides strategies for creating a more inclusive workplace.

If you were looking for how to get started with Loki, here's a video where Senior Developer Advocates Jay Clifford and Nicole van der Hoeven talk about what Loki is, how to ingest logs with Loki, how to deploy Loki, and finally how to visualize your logs with Grafana.

Watch the highlights from an engaging panel discussion with IoT experts from Toast, Samsara, Nordic Semiconductor, T-Mobile, Ovyl, and Memfault. The group discussed new research on the state of IoT software and shared practical advice on how to overcome common challenges.