Operations | Monitoring | ITSM | DevOps | Cloud

Early preview: Auto-translation in Mattermost channels

In this demo, we’re showcasing an early prototype of channel-based auto-translation in Mattermost — designed to break down language barriers in global operations. Watch how users can seamlessly read messages in their preferred language across any channel, enabling inclusive, multilingual collaboration in real time. Note: This is an early prototype demo. The capability has not yet been released in Mattermost but is on our roadmap for the near future (release date TBD).

Shareable Ticket Links #helpdesk #communication

Save your time and sanity with shareable ticket links in Alloy Navigator! Just Shift-click a ticket number and instantly get a quick direct link with the ticket summary, ready to share. No more annoying back-and-forth or endless copy-pasting! It’s super effective, easy, and shows respect to your teammate. Shareable links work everywhere in Alloy Navigator — in change requests, purchase orders, assets... It’s one of our favorite features, and we hope it becomes one of yours too!

What to expect in a Gremlin workshop

Gremlin workshops give your team hands-on training with Gremlin so they can get real results and dramatically improve your reliability. Full transcript:  The goal of our workshops is really to accelerate you and the team in your reliability journey. Whether you're starting out for the first time, or you're a more advanced user, this workshop is really designed for you to take you to the next level.

Automating Linux Disk Expansion with Resolve: Add & Extend VM Disks in Minutes!

Running into disk space issues on your Linux servers or virtual machines? In this step-by-step demo, we show how Resolve’s powerful automation platform can help you automatically add and expand disk space on Linux systems, eliminating manual processes, reducing human error, and improving operational efficiency. In this video, you’ll learn how to: Technologies Featured: Whether you're a system admin, IT operations engineer, or automation specialist, this demo highlights how to streamline critical disk management tasks that normally require elevated access and technical knowledge.

Automate Disk Space Management on Windows with Resolve

Struggling with managing disk space issues on your servers or virtual machines? See how you can use Resolve to automate disk space addition and expansion on Windows systems, saving time, reducing manual errors, and eliminating the need for high-level administrative access. In this video, you'll learn how Resolve automates the process of: Whether you’re a system admin, IT operations engineer, or automation enthusiast, this demo highlights how you can streamline infrastructure tasks using intelligent automation.

Zoom Video Communications Uses PagerDuty to Keep Video Conferencing Frictionless for Every Customer

Zoom Video Communications is a video conferencing company on a mission to make video communications frictionless for all. Eric Yuan, CEO and founder of Zoom, and Alex Guerrero, Senior Manager of SaaS Operations, dive into why their teams have adopted PagerDuty as their end-to-end incident management platform. Companies trust Zoom for their video conferencing services and, according to Yuan, “Our business counts on PagerDuty.”

WebMMU: Multimodal and Multilingual Evaluation of Agent Reasoning on Web

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. Modern web agents can read, but few can see holistically. Despite rapid progress in multimodal LLMs, today's models falter when asked to visually ground UI elements, reason over DOM structures, or edit complex layouts across diverse languages and domains. WebMMU is our attempt to course-correct.

COREDUMP #013: Prepping Your AI Model for the Wild: Building Edge AI Models That Actually Work

In today's Coredump Session, we dive into the fascinating world of building Edge AI models that truly work in real-world environments. Joined by David Tischler, Developer Program Manager, and Alessandro Grande, Head of Product at Edge Impulse (A Qualcomm Company), we unpack what it takes to deploy AI on tiny devices, explore practical applications from wearables to industrial use cases, and discuss why customization, hardware choices, and continuous monitoring are critical for success. Tune in to explore how Edge AI is transforming device development and enabling smarter solutions.