In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement in ServiceDesk Plus Cloud. We will learn how to create different change templates for various types of changes, then begin designing relevant change workflows on a visual workflow builder. We will also discuss what a change advisory board is and how to associate multiple people with a change request through change roles.

Nobody likes fighting with their tools. That's why good DevEx is all about getting started quickly. Daniel from the Nuxt core team explains why, to him, smooth DevEx is crucial so you can get to the fun part – building!

Overview Ruby on Rails is a web development framework written in Ruby that helps developers build websites and applications quickly. It uses an MVC (Model-View-Controller) structure to organize code and make everyday tasks easier by following simple patterns instead of complex configurations. Rails also helps with database management and includes security features to protect against common threats. It's famous for building websites and apps, especially for startups, and powers well-known platforms like GitHub and Shopify.

Watch this video to learn how to archive and restore the data you have collected with the Log Management add-on for WhatsUp Gold.

Part 3 of our three part Codefresh 101 webinar series. The ultimate way to create a holistic approach to software delivery. In this session, we'll show how to stop thinking about Kubernetes clusters, and start thinking about Environments and how changes can be easily promoted, validated, and tracked across every deployment target with deployment policies to make sure everything is done correctly.

Learn how to cut IT observability costs with OpenTelemetry. We'll cover ways to streamline data collection, reduce hidden expenses, and optimize data management. Discover practical tips for handling telemetry data efficiently, avoiding vendor lock-in, and improving system performance. Watch this video for actionable insights and real-world examples of using OpenTelemetry to manage costs effectively.

A quick walkthrough of Statusy—an open-source status page aggregator that centralizes service monitoring for your team. Created by Yash Jain at Squadcast, Statusy simplifies tracking with a unified dashboard and flexible notifications. Set up in minutes and keep your team informed! Statusy is fully open source.

Reporting is an essential part of an ITSM tool. It helps to have clear information about the performance of the service desk and the support team and thus make better decisions. Help desk reporting capabilities often take the form of dashboards and reports, but what's exactly the difference between them? Can they be used interchangeably? In a nutshell: See which service desk metrics adjust better to each ITSM reporting tool, and start measuring your help desk performance today!

Is your IT service desk drowning in incident tickets? Watch this video to learn how ManageEngine ServiceDesk Plus can help you resolve incidents in their tracks and keep your business running smoothly.

Is your service desk bogged down by avoidable performance issues? Most IT teams experience hidden inefficiencies that diminish the impact of improvement strategies, and a service desk is no exception. Often overlooked, as they don't immediately impact outcomes, these misdirected efforts often impact service desk operations, drain resources, and dampen user productivity. By assessing and refining its operations, organizations can tackle significant challenges to transform IT procedures and policies.