The Persistent Threat of Downtime in Banking and How to Solve it
At 8:54 pm on November 1, 2020, a customer of HDFC bank complained on Twitter that the bank’s services like internet banking and ATMs were down. More customers started raising similar issues over the next couple of hours, saying that UPI, credit card, and debit card transactions weren’t working either. Finally, at 11:55 pm, the bank confirmed that one of their data centers faced an outage. “Restoration shouldn’t take long,” they promised.