SaaS or Software-as-a-Service make up a growing amount of business-critical functionality. Gone are the days of hosting every single application necessary to run a successful business. Everything from email hosting, financial systems, and human resources functions are all now done on SaaS-hosted platforms. The knowledge that all of this is out of your hands is both freeing and frustrating.

When internal IT teams are responsible for ensuring service uptime, it becomes a challenge with cloud applications like Teams – especially when you don’t know the root cause of an outage. The reality for most organizations relying on Microsoft Teams and other Office 365 cloud services is that there’s an innate expectation that service availability is going to be met; Microsoft has enough redundant infrastructure to ensure they can meet their 99.9% service level agreement.

If you haven’t signed up for our upcoming April 21 Work Anywhere Webinar with Exoprise and Forrester, now is a good time. The webinar highlights the challenges that businesses face today due to Covid disruption and innovative solutions to mitigate these challenges. Millions of Americans now work from the comfort of their home using Microsoft 365, Teams, Zoom, and other critical SaaS application services for their daily activities.

Azure Service Health continuously notifies you of issues that may affect the availability of your environment, such as service incidents, planned maintenance periods, or regional outages. We’ve recently enhanced our Azure integration to include additional support for monitoring Service Health issues, enabling you to keep tabs on the health of your Azure environment and take proactive measures to mitigate downtime.

Nowadays, most applications we build are composed of microservices and distributed in nature. In such a setup, communication between these microservices is crucial, but can, unfortunately, cause some headaches. The first thing I check when I’m troubleshooting a bug in production is inter-service communication. Having a reliable tool at your disposal to take care of this can reduce a lot of stress. RabbitMQ, a hybrid messaging broker, is one such tool.