New Metrics for IT Operations: Part 1
This blog is the first in a two-part series and was adapted from The Enterprisers Project. In 2020, a year like no other, is it still useful to measure IT value based on green, yellow, or red lights on a screen? Now that infrastructure is everything – powering productivity, cutting OPEX, and supporting digital initiatives that may change overnight – flashing lights on a monitor are no longer enough to keep the wheels moving.