New Metrics for IT Operations: Part 2
This blog is the second in a two-part series and was adapted from The Enterprisers Project. At a time when CIOs can use cloud infrastructure to turn on new money-making services for customers overnight, how should we measure IT success? Hint: It's not about uptime. In part 1 of this series, we talked about how traditional IT metrics such as server capacity, I/O, utilization, and network throughput are less relevant today in our highly-digital world.