Operations | Monitoring | ITSM | DevOps | Cloud

As with any service in the cloud – particularly Microsoft 365 – it’s difficult to determine where along the path from user to Microsoft service lies the source of a service delivery problem. Without visibility into the entire spectrum of possible root causes – from endpoint to Microsoft cloud service – it’s nearly impossible to respond and potentially remediate the issue.

A cloud-first strategy can feel like a big jump from traditional setups. One of the benefits of a hybrid or on-premises strategy is you feel like you’re in control. You and your team know where your critical servers live. You can touch them. Your team understands your security processes, and you can easily verify security personnel follow them. Those are all significant benefits. However, a growing number of software teams are choosing to move to cloud-first strategies.

If you’re already using or planning to use AWS Lambda to run code without provisioning or managing servers, you’ll want to monitor your serverless applications with the new SolarWinds® AppOptics™ Lambda forwarder and APM agents. If you’re not using AWS Lambda, here’s what you need to know—it’s an event-driven, serverless computing platform by Amazon Web Services.

We asked in a recent poll which popular TV show your IT team resembles the most. Big Brother came out on top, with almost 40% of respondents saying that their incident resolution process most resembled this show. Would you compare your incident management process to an episode of Big Brother? If so, it's likely that your IT environment is highly monitored, but incidents still seem to slip through the cracks.

WebPageTest tries to use real browsers and devices for testing whenever possible, but doing that at scale has some serious challenges, particularly when it comes to testing mobile browsers. There are a lot of different moving pieces, from the device itself to everything that needs to be in place for traffic shaping. The phones themselves pose significant reliability challenges.

Serverless has been gaining more and more traction over the last few years. The global serverless architecture market was estimated at $3.01 billion in 2017 and is expected to hit $21.99 billion by 2025. The number is reflected in the increasing amount of enterprises starting to look for ways of decoupling their current monolithic architectures and migrating their stack to serverless. Read more about the popular enterprise use cases for AWS Lambda.

At Illuminate, Genesys Cloud principal architect Kal Patel shared how they use Sumo Logic, how they manage it at scale, and some of the lessons they’ve learned in the last year.

SAN FRANCISCO — January 28, 2021 — InfluxData, creator of the time series database InfluxDB, today announced it has achieved Service Organization Control (SOC) 2 Type II compliance for InfluxDB Cloud, the fully managed and serverless time series platform. The certification demonstrates InfluxData’s ability to implement critical security policies and prove compliance over an extended period.