When you’re a small managed service provider (MSP), the owner is the main salesperson, primary technician, head bookkeeper, and office manager. As your company grows, you begin to delegate tasks. Often, the first task to be delegated is bookkeeping because you loathe it. Once you find a bookkeeper to handle your day-to-day accounting tasks, it becomes very tempting to hand it all over.

The terms “omni-channel” and “multi-platform” may be used to describe many of the network operations or customer interactions of today’s businesses, and the administration of these operations must be wide-ranging and comprehensive to enable organizations to keep pace.

I’ve been designing monitoring tools for almost 10 years now, and in that time a lot has changed. The infrastructure we build software on, for example, has been transformed multiple times—moving first from physical hosts to VMs in the cloud, then from VMs to containers, and now from containers to serverless and cloud service-based infrastructure.

A Transaction Check is designed to run through a specific set of instructions and test certain elements on your site. The check interacts with clickable objects or text fields, and can test important elements like: Shopping carts, Login forms, and Landing pages. Before you begin configuration of a check, it’s helpful to run through this list of potential items you need.

Dynatrace Perform is an event in Las Vegas January 28-30, that gathers folks in the cloud and software spaces looking to network, be inspired, and release better software, faster. As a Silver sponsor, Atlassian will have a booth staffed by members of the Opsgenie team, ready to talk to you about how Opsgenie's Dynatrace integration can lead to a faster MTTA (mean time to acknowledge) and reduced MTTR (mean time to respond) for your enterprise or medium business.

In a separate article, we introduced the concept of performing synthetic transactions with LogicMonitor. An obviously crucial step of that process is actually scripting the automation. You can have all the right automation tools installed but how do you get started with the actual script? This article will help illustrate some of the preparation needed for developing a browser automation script.

RUM and APM are two important acronyms to know if you work in software development or DevOps today. Moreover, not only is it important to be able to define RUM and APM — It’s also critical to understand the similarities and differences between each type of software monitoring process.