Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

Driving Customer Success Beyond Deployment

In the rapidly evolving landscape of IT operations, businesses face the constant challenge of staying ahead of emerging technologies and shifting market demands. Implementing new systems or solutions is not just about the initial setup. It is about ensuring long-term success, reducing risk, and unlocking sustained value for the organization. That is exactly what SL360, our comprehensive customer success framework, was designed to deliver.

Detect Email Delays Before They Hit Users - Monitor O365 with eG Enterprise

Email downtime or email delays can significantly disrupt business operations, making proactive monitoring essential to avoid problems. In today’s hybrid work environments, email remains a critical communication channel for customer interactions, internal collaboration, and workflow approvals. Even brief outages or delays in email delivery can lead to missed opportunities, poor customer experience, SLA (Service Level Agreement) breaches and reputational damage.

Introducing Honeycomb Intelligence Canvas

Canvas is an AI-guided workspace inside Honeycomb that combines an AI assistant with an interactive notebook for visualizing query results and traces. You can ask a natural language question about your data and Canvas will immediately start exploring your traces, through multiple queries and other tools, to find the right next steps. Instead of having to write each query yourself, Canvas automatically proposes relational queries, comparisons, and visualizations that explain why an SLO fired or what changed after a deploy.

The Cost of Ignoring Expired SSL Certificates for Businesses

SSL certificates secure the digital backbone of businesses. They encrypt data, protect customer trust, and ensure compliance with strict regulations. Yet many companies still face the cost of ignoring expired SSL certificates every year. When a certificate expires, the consequences hit hard: websites go offline, users see security warnings, and revenues drop. Let's break down the risks, costs, and ways to prevent expired SSL certificates from damaging your business.

APM vs Observability: Observing beyond APM

In my previous post I made a bold, sweeping statement that APM is not - in the most specific sense - a subset of observability. Still standing by it I stand by that because words matter and - like many "monitoring engineers" (IT folks who make monitoring and observability their specialty) - I, too, bear scars from the flame-wars on Twitter back in the 2020's where we fought internecine battles over the proper definition of (and number of pillars in) “observability”.

Debugging issues with Sentry's MCP

Turns out, this MCP thing is pretty solid. We've built the MCP server to tap into all the different areas of context within Sentry and make it easy to bring these into your editor client to help debug your application. Want to know the most fixable issues in your environment? Easy. Want to see your query performance for your backend? Just ask it.

Understanding OpenTelemetry Spans in Detail

Debugging errors in distributed systems can be a challenging task, as it involves tracing the flow of operations across numerous microservices. This complexity often leads to difficulties in pinpointing the root cause of performance issues or errors. OpenTelemetry provides instrumentation libraries in most programming languages for tracing.

Reducing Compliance Gaps with Continuous Monitoring Solutions

Organizations face an increasingly complex web of regulatory requirements that demand strict adherence to security protocols. Among these challenges, maintaining firewall compliance stands as a critical yet often overlooked aspect of cybersecurity strategy. Many companies struggle with compliance gaps that leave them vulnerable to breaches, regulatory penalties, and operational disruptions.

How AISPM Helps Achieve Continuous Cybersecurity Monitoring

Cybersecurity threats evolve at breakneck speed. What worked yesterday might fail tomorrow. Organizations need monitoring systems that never sleep, never blink, and never miss a beat. This is where AI-powered Security Performance Management (AISPM) transforms how we protect digital assets.

Prevention Cure: The Happiness Factor in IT Health (w/ EDGE Solutions)

In this episode Tim and Tom sit down with Sean Thomas, Managing Director of EUEM Business at Edge Consulting, to explore how happiness, health, and IT success are all connected. They dive into the parallels between personal health and IT health, the evolution of proactive and preventative IT, and how organizations can better operationalize digital employee experience (DEX). From vendor partnerships and process investments to the role of AI in shaping the next generation of IT management, Sean offers valuable insights for leaders navigating today’s complex digital workplace.