Today’s organizations face ransomware, malware, and other cyber attacks, and managed service providers (MSPs) need an incident response plan (or “IRP”) to mitigate against these threats. In a recent survey of 200 MSPs, 74% of respondents said they have suffered a cyber attack, and 83% noted their small and medium-sized business (SMB) customers experienced one as well. Yet, with an incident response plan (IRP), MSPs can protect themselves and their customers against cyber attacks.

Managed service providers (MSPs) require automation, so they can deliver fast, efficient IT services that meet customer expectations. But, MSP automation can be difficult — and the longer it takes an MSP to automate IT service management (ITSM), the further it falls behind its competitors. Today’s MSPs face several challenges relative to automation, including: 1. Complex Scripting Language IT technicians may need to learn a complex scripting language to leverage an ITSM platform.

Every second counts when it comes to Managed Service Provider (MSP) security — the longer it takes an MSP to complete security incident response, the greater the ramifications of the incident on the service provider and its stakeholders. When faced with a cyber attack, it’s crucial to understand the potential consequences of the security incident. It also is paramount for an MSP to establish a plan, so it can quickly and effectively respond to cyber attacks and other security incidents.

By leveraging specialist tools built to save time, money, and effort, MSPs can manage their business more effectively. There has been an increased demand for high-quality IT services and MSPs this year. Due to the pandemic, the majority of companies have been forced to adopt remote working conditions, which has led many to seek out support for their IT services that they haven’t necessarily needed in the past.

AWS’s annual re:Invent wrapped up this week, and although we didn’t get to see customers, colleagues and, friends in Las Vegas this year, it was still an eventful three weeks. Spot by NetApp sponsored the virtual conference and hosted a number of activities including our AWS JAM session on Kubernetes and infrastructure scaling, an expert session on cloud compute optimization, and an interview with Spot by NetApp’s CEO and founder, Amiram Shachar.

Managed service providers (MSPs) face ransomware, malware, and other cyber attacks — and these issues can affect both MSPs and their clients. To understand the full impact of an MSP cyber attack, let’s examine the topic in more detail. Businesses use MSPs to manage IT infrastructure and other resources. In doing so, businesses outsource the maintenance and care of applications, networks, security, and other aspects of their IT operations to a third-party.

VirtualMetric and ConnectData Sintel stepped into a partnership to deliver all-in-one monitoring solutions for cloud service providers, managed service provider and telecoms in France. The new partnership combines the experience of ConnectData Sintel on the French market with the advanced capabilities of VirtualMetric to deliver in-depth data analytics for the health and performance of large infrastructures.

Are you a managed service provider (MSP) who monitors the networks of multiple customers from a central location? ManageEngine launches OpManager MSP, tailored for MSPs with customer-centered network monitoring and seamless management of different customer networks over multiple locations.