Monitoring service performance: An overview of SLA calculation for Elastic Observability
Elastic Stack provides many valuable insights for different users. Developers are interested in low-level metrics and debugging information. SREs are interested in seeing everything at once and identifying where the root cause is. Managers want reports that tell them how good service performance is and if the service level agreement (SLA) is met. In this post, we’ll focus on the service perspective and provide an overview of calculating an SLA.