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Squadcast is the Only integrated platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.
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Outages ITOps professionals are thankful to avoid
As we settle into the time of year when we reflect on what we're thankful for, we tend to focus on important basics such as health, family and friends. But on a professional level, IT operations (ITOps) practitioners are thankful to avoid disastrous outages that can cause confusion, frustration, lost revenue and damaged reputations. The very last thing ITOps, network operations center (NOC) or site reliability engineering (SRE) teams want while eating their turkey and enjoying time with family is to get paged about an outage. These can be extremely costly - $12,913 per minute, in fact, and up to $1.5 million per hour for larger organizations.
Toil: Still Plaguing Engineering Teams
Our industry has always had localized expressions for work that was necessary but didn’t move the company forward. The SRE movement calls this type of work “toil.” The concept of toil is a unifying force because it provides an impartial framework for identifying — then containing — the work that takes up our time, blocks people from fulfilling their engineering potential, and doesn’t move the company forward.
Postmark + Squadcast Integration: Simplifying Alert Routing
Postmark is a simple email delivery system used to send transactional and marketing emails and it ensures getting them delivered to the inbox on time, every time. It also helps in reducing email delivery time considerably. If you use Postmark for your email delivery requirements, you can integrate it with Squadcast, an end-to-end incident response tool, to route detailed alerts from Postmark to the right users in Squadcast. The below steps will help you set up Postmark and Squadcast integration.
Day in the life of an SRE
We spoke with two members from the SRE team, Alex Blyth and Zulhilmi Zainudin, to learn more about their role at Civo. Through this series, we aim to provide you with an overview of the different roles we have at Civo and what advice our team has. You can discover more about our team in our “day in the life of a Go Dev” and “day in the life of an Intern” blog.
CircleCI + Squadcast Integration: Alert Routing Made Easy
CircleCI is a continuous integration and continuous delivery (CI/CD) platform that helps in implementing DevOps practices. It is used to build, test, and deploy projects, by automating pipelines with jobs. If you use CircleCI for implementing your DevOps practices, you can now integrate it with Squadcast to route detailed alerts to the right users in Squadcast. The below steps will help you set up CircleCI and Squadcast integration.
Reducing MTTR for DevOps and SREs with PagerDuty Process Automation and InfluxDB
Mean time to resolution (MTTR) is a metric that transcends industry and technology. It’s a measure of how quickly, on average, support teams identify, act, and resolve IT issues and incidents. Because MTTR directly relates to service quality, maintaining a low MTTR is a critical goal for DevOps and SRE teams. These teams have a vested interest in resolving issues quickly because escalating incidents to higher levels of the support team increases response and resolution times.
My Most Surprising Discoveries from The SRE Report 2023
I’ve had the honor and privilege of authoring The SRE Report for the last three years. For the 2023 version, this included working with some amazing individuals like Anna Jones, Kurt Andersen, and Steve McGhee. Download The SRE Report 2023 here (no registration required).
The 2023 SRE Report provides the broadest independent insights into SRE Practices
Findings from the 5th edition of The SRE Report show that lower TCO, Driving Growth and Retaining Customers are Key Business Drivers for Adopting SRE Practices.
Empower the SREs - Conclusions from The SRE Report 2023
Let's be honest, nobody loves surveys. Ok, well I sure don't. But surveys satisfy a huge need in our demand for insights into complex human-computer, sociotechnical systems. It turns out that we've been measuring the computer part pretty well, but the humans – not as easy to keep track of. When Google SRE first defined toil as a metric we wanted to reduce, we spent far too long trying to quantify it numerically based on tooling and insights from computer systems.