A Managed Service Provider (MSP) should invest in an Incident Management platform to ensure seamless service delivery and customer satisfaction. Such a platform streamlines Incident Response, improves service reliability, and enhances communication among teams. It helps MSPs in reducing Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) incidents, thereby minimizing downtime and service disruptions.

RapidSpike is a website monitoring solution that focuses on all three key aspects of website health: performance, reliability and security in a single dashboard. If you use RapidSpike for your website monitoring requirements, you can integrate it with Squadcast, an end-to-end Incident Response tool, to route alerts from RapidSpike to the right users in Squadcast with ease.

As an engineer, you're probably familiar with version control systems like Git that let you track changes to your codebase. But are you using one of the most useful features of Git pull requests? If not, you're missing out. Pull requests are one of the best ways to collaborate on projects and create better code. In this article, we'll go over the pull request meaning, why you should be using them, and how to create your own pull requests.📑 What is incident management software?

When looking to invest money in your engineering teams, what gives the best return? Hiring more staff to enable bigger projects and more diversified skill sets? Training engineers to uplevel their ability and productivity? Increasing salaries to retain the best talent? These are all great ideas that should be exercised often. But there’s one other investment worth considering that can offer huge benefits for relatively small amounts of money: tooling.

Blue Matador is the fastest, easiest way to set up AWS infrastructure monitoring, allowing small teams to fully monitor their cloud operations with no manual setup. If you use Blue Matador for your cloud monitoring requirements, you can integrate it with Squadcast, an end-to-end Incident Response tool, to route alerts from Blue Matador to the right users in Squadcast with ease.

The incidents page, the most visited page on Zenduty, has an all-new look and feel! It's been completely redesigned from the ground up to be faster, easier to use, and more visually appealing. The Incidents list now dedicates more space for important information, such as the title, date, priority, and more. The UI is also more polished, shaving off whitespace where unnecessary. The avatars have been redesigned with more pastel shades, resulting in an overall design far more soothing to the eye.