Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Reliability Engineering and related technologies.

ROI of Reducing MTTR: Real-World Benefits and Savings

Mean Time to Repair (MTTR) stands as a critical metric when it comes to IT Operations and Incident Management. Reducing MTTR is not just a technical goal but a strategic business imperative, driving significant Return on Investment (ROI) through various tangible and intangible benefits. This blog delves into the real-world benefits and savings achieved by reducing MTTR, emphasizing its importance in contemporary business environments.

An Introduction to Last9 Levitate

Levitate is a high-cardinality monitoring tool and a telemetry data warehouse with support for metrics, events, logs, and traces. Prometheus and OpenTelemetry compatibility makes it easy to get started with a hassle-free monitoring journey, be it starting from scratch or even swapping out your existing monitoring tool. Used by engineering teams worldwide at companies like Replit, Disney+ Hotsar, Clevertap, Probo, Quickwork, Axio, and more.

How Stress Affects Our Learning Abilities in Incidents (And What To Do About It)

While retrospectives provide a valuable pathway for learning outside of the flow of work, we also want learning to happen during an incident or unexpected event as it unfolds. This can be challenging due to the negative impact of stress on our ability to learn and navigate difficult situations. In this article, we’ll dig into how stress inhibits our ability to learn and what we can do about it.

Introducing Squadcast's Audit Logs: Enhanced Visibility and Control

Maintaining comprehensive records of user and entity-related changes within your Incident Management platform is crucial. Organizations have long relied on external analytics tools for these insights. However, the demand for an integrated solution within Squadcast has been growing. We are excited to introduce Squadcast's Audit Logs feature, designed to address this need directly within our platform.

5 Reasons to Switch from PagerDuty to a More Effective Alternative

When it comes to Incident Management, having the right tool can make all the difference between a swift resolution and prolonged downtime. While PagerDuty has long been a staple in the industry, many teams are finding more effective alternatives that better align with their needs and offer significant advantages. Here, we explore five compelling reasons to consider switching from PagerDuty to more efficient alternatives.