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The latest News and Information on Service Reliability Engineering and related technologies.

squadcast

Automating SLO Management: Boost Efficiency, Accuracy, and Reliability

Jul 16, 2024 By Vishal Padghan In Squadcast
82% of organizations plan to increase their use of Service Level Objectives (SLOs), with 95% reporting that SLO adoption drives better business decisions, according to the Nobl9 2023 State of SLOs report. The traditional manual management of SLOs often results in inefficiencies and human errors, hindering productivity. Automating SLO management transforms these processes, enhancing accuracy and operational efficiency.
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squadcast

Decoding Severity: A Guide to Differentiating Major vs Critical Incidents

Jul 9, 2024 By Spandan Pal In Squadcast
Recognizing the difference between major and critical incidents is essential for IT operations, as downtime can result in significant financial losses for businesses. Gartner highlights that effective incident management can cut downtime by as much as 40% . Major incidents disrupt business operations but are typically confined to specific systems or processes.
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rootly

Round Robin escalation policies: do's and don'ts

Jul 9, 2024 By Ashley Sawatsky In Rootly
The concept of Round Robin comes from sports. And it has nothing to do with anyone called Robin, but the french word ruban (ribbon). In a Round Robin tournament, all participants face each other by taking turns. When applied to on-call schedules, a Round Robin escalation policy means that responders assigned to a level will take turns responding to alerts. When is this strategy useful and when isn’t?
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Live Call Routing with Squadcast: Helping Teams Achieve Faster Resolutions

Jul 4, 2024 By Squadcast In Squadcast
This is a recording of our webinar on how Squadcast's Live Call Routing is revolutionizing incident response for teams. In this informative session, you'll learn: The hidden costs of traditional incident reporting methods How a dedicated phone line streamlines incident communication Squadcast's easy-to-use, no-code setup for Live Call Routing Real-world case studies: See how companies have drastically improved their MTTR About Squadcast.
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rootly

How Meta and Google use AI to improve incident response

Jul 2, 2024 By JJ Tang In Rootly
The world population in 2024 is approximately 8.12 billion people. Of these, 4.3 billion people use Google regularly, while 3.74 billion are active users on Meta's platforms. Any disturbance involving these tech giants will surely make headlines, as seen in the recent Google’s Unisuper incident. The scale of these tech companies brings fascinating challenges in every aspect of their operations, including incident response.
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squadcast

Practical Guide to Adopting Open-Source Software in Operations

Jun 28, 2024 By Vishal Padghan In Squadcast
Businesses are constantly on the lookout for ways to optimize operations, reduce costs, and stay ahead of the competition. One of the most effective strategies for achieving these goals is adopting open-source software (OSS). Open-source tools offer a myriad of benefits, from cost savings to enhanced flexibility and innovation. However, transitioning to an open-source environment can be daunting without a clear roadmap.
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