No matter how much you try to avoid it, incidents are bound to happen. And while your first instinct is to resolve the issue, it shouldn’t be your only priority. By solely focusing on solving the problem and not communicating it to affected stakeholders, like team members and customers, you’re actively making the situation worse. In this article, we’ll discuss what’s incident communication and how to create a strong incident communication plan.

With the 2021 holiday season right around the corner and the COVID-19 pandemic still prevalent, businesses are being conducted online now more than ever. The holiday rush also comes with incidents like websites going down, slow load times, and even possible hacking attempts. While planning to tackle the sudden increase in website traffic during the festive season, businesses must have an incident response plan in place to handle unexpected outages and the consequent surge in customer inquiries.

In this article, we’re exploring how status pages can help you deliver bad news to customers in a “good way,” starting with the psychology of news delivery and how you can use this knowledge for future incidents.

We’re nearing Halloween and mischief night has stolen tricks from the holiday season. With online sales alone expected to creep up toward $3 billion before the next crescent moon, we’re offering you a solution to keep the angry mobs with pitchforks at bay by giving them a crystal ball into your real-time incident response with Uptime.com Status Pages.

Germany has been called The Land of Data Protection and Security and we as a German company have been asked from the start, do you have EU based servers? And we can finally say YES we do. Our Europe based servers are now generally available, they are specifically located in Frankfurt Germany, so if you’re a European company you can enjoy keeping your (and your customer’s) status page data in the most privacy minded state.

Here are the latest StatusHub updates for the last 3 months and news on the progress of our new control panel.

Since we first launched our customizable, brandable, public status dashboards, customers have been asking us for a dark mode version. We’re excited to announce dark mode has arrived! StatusGator is the premier status page aggregator that collects the status of all the services you depend on and organizes them into a handy public dashboard you can send to your team, users, or stakeholders. And now it won’t blind you with it’s bright white background!

Since the launch of uptime monitoring, we have received a lot of positive feedback. There were also a couple of much-requested additional features that we hope to address in this huge update.