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Creating incidents often means filling out the same information over and over again. That’s why we’ve added Incident Templates – a faster way to create incidents using pre-configured settings. With templates, you can save commonly used incident details and apply them with a single click whenever you need them.

In our previous article we looked at the basics of: In this article, we are going to take a deeper dive into some of the complexities of configuration as well as some of the nuances of analysing Claude telemetry. Before we dive into the code, let us just remind ourselves that our telemetry pipeline looks like this: That is, we are emitting Claude Code telemetry to an OpenTelemetry Collector. The telemetry is then exported to an Application Insights endpoint and stored in Log Analytics tables.

Every year, MSP Summit unites some of the brightest minds in managed services. From tackling complex migrations that should have been straightforward to managing thousands of unique client environments, MSPs excel at adapting and rising to challenges, even as industry trends evolve. Even as industry trends evolve, though, one theme consistently comes up year after year: documentation.